Print quality decrease when print from pdfviewer

[Benjamim Goulart Bessa]

Hi,

When I view a PDF and print from pdfViewer, the print quality is very poor and fuzzy, but if I download the file and print it instead, the print quality is good, like the image bellow.

I try to set printScaleQuality, but even in the best value (5), the print quality doesn't change.

What can I do?

[Priyadharshini Annamalai]

Hi 

We were unable to replicate the reported issue and have provided a sample for your reference. However, as a workaround, we can print the document using the custom toolbar item, as demonstrated in the sample. We have customized the print option to open in a new window and it improved the printing quality. If still facing the issues, please provide a video recording that demonstrates the issue. If the issue is specific to a certain document, kindly share the affected PDF file. Additionally, describing the exact scenario in which the issue occurs will help us analyze the request flow and provide more accurate support.  

Sample: angular-6bb6ta9f-jwj55vmt  

Regards,

Priyadharshini