My pdf attachments disappear

[Ibrahim tekkelioglu]

Hello

use a wpf

On the PDF screen, I am adding all the elements on the PDF, when I click save, it saves. When I open it with Adobe Acrobat or Google Chrome, everything is perfect, but when I open it again to the PDF Viewer screen, the drawings disappear, everything else is there, but the signature drawings disappear.

[Sathiyaseelan Kannigaraj]

Hi Ibrahimtekkelioglu,

Thank you for reaching out to us. We are unsure about the issue you've mentioned. We tested adding different annotations and form fields into the PDF using the PDF Viewer, then downloaded and loaded it in both Adobe and the PDF Viewer, and everything appeared the same.
 
To assist us in understanding the issue you're facing, could you please provide a demo video along with the package version you're using? Also, please confirm whether you are using the Standalone PDF Viewer or the server-backed PDF Viewer. Based on your response, we will investigate the issue and provide a solution.

Regards,
Sathiyaseelan K

[Ibrahim tekkelioglu]

I made exactly these lines in a pdf viewer, but I can't see them until I save them and open them again. Even though I can see them in other views, there is a problem here.

Syncfusion.PdfViewer.WPF 

I am using version 27.1.52, which I downloaded from nuget.

Attachment: 1_549fe2ea.zip

[Krithika Ganesan]

Hi Ibrahim,

 

We could not reproduce the reported issue using the provided information. We suspect that the issue might be specific to the PDF document. Therefore, please share the PDF you have been using. Additionally, let us know how you are adding the lines or signature to the PDF. This information will help us assist you further.

 

Note: If the PDF contains confidential data, you can remove the sensitive information before sharing, or alternatively, you can email it to [email protected]

 

Regards,

Krithika

[Ibrahim tekkelioglu]

This is the same situation with all the PDFs I tried. I'm experiencing the same thing with viewer's own open and save.It never displays the ink elements, I display everything else and all other pdf viewers show these inks while viewing, only I have a problem here, I don't understand

[Yathavakrishnan Mohan]

Hi Ibrahim,

We were unable to reproduce the reported issue with the information provided. For your reference, we have attached the sample we used to attempt replicating the issue on our end, along with a video demonstrating the loading of the ink elements. If the issue persists, please modify the sample as needed and send it back to us with detailed steps for replication. This will help us conduct a more thorough investigation.

 

 

Regards,

Yathavakrishnan

Attachment: WPF_Sample_27.1.52_d552e63f.zip