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Display issues after changing data sources in multiple-series
hi
I encountered the following issues when using it again.
I first hid two types of curves, and then changed the data source when I showed the curves again. The result curve was not displayed again. But if I only hide one curve, there won't be this problem.
But when I used the date filter above, there was no such situation. Is it because the address of my data source has changed?
hey buddy,
It sounds like you’re experiencing some challenging display issues after changing data sources in your multiple-series setup. This can often stem from how data is managed and retrieved, particularly in environments utilizing a storage area network (SAN). Here are some steps to troubleshoot and resolve these issues:
Check Data Source Configuration: Ensure that the new data sources are correctly configured. Verify that all relevant parameters, such as connection strings and query settings, are updated properly to reflect the new data source.
Data Compatibility: Ensure that the new data sources are compatible with the formats required by your application. Sometimes, changes in data structure or types can lead to display issues.
Review SAN Configuration: If your data is stored on a storage area network san, confirm that the SAN is functioning correctly and that there are no issues with data access. Ensure that the appropriate permissions are set for the new data sources, allowing your application to retrieve the data without any restrictions.
Cache and Refresh: Clear any application cache that might be holding onto outdated data configurations. Refresh the data series after clearing the cache to ensure that the latest information is being pulled from the new sources.
Error Logs and Debugging: Check error logs for any specific messages related to the display issues. This can provide insights into what might be going wrong when retrieving data from the new sources.
Test Different Scenarios: If possible, test the display with various data inputs from the new sources to identify if the issue persists across all data sets or is isolated to specific entries.
By following these steps, you should be able to diagnose and resolve the display issues you’re encountering. If the problem persists, consider sharing additional details about the data sources and the environment, as this could help the community provide more targeted assistance!
Renard,
We are analyzing your reported scenario. We will update the status within one business days(October 17, 2024). We appreciate your patience until then.
Nishanthi
Renard,
We have considered your reported scenario as bug and logged a defect report for this issue. This fix will be available in our weekly patch release which is scheduled to be rolled out on October 29, 2024. We appreciate your patience until then. You can keep track of the bug from the below feedback link.
If you have any more specification/precise replication procedure or a scenario to be tested, you can add it as a comment in the portal.
Disclaimer: “Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization.”
Regards,
Nishanthi
Hi Renard,
We have included the fix for the reported scenario in our weekly patch release (v 27.1.57) . You can download the latest package from the below link.
Root cause: The stock chart start and end values were set to default values when toggling the legend.
Fix: The stock chart start and end values are now calculated based on the points visible in the legend. Default values are used when the legend is not visible upon toggling.
Sample: https://stackblitz.com/edit/angular-uq77hw-zzbj9p?file=src%2Fapp.component.html
Please update the “ej2-angular-charts” package to the latest version in your application to resolve the reported issue. Please find the package from the below links.
Package: https://www.npmjs.com/package/@syncfusion/ej2-angular-charts
Please let us know if you need any further assistance.
Regards,
Nishanthi
- 4 Replies
- 3 Participants
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RE Renard
- Oct 16, 2024 03:50 AM UTC
- Oct 29, 2024 01:29 PM UTC