Unable to download sample code

[GIANFRANCO CARROZZINO]

I'm trying to download WPF sample code from this link:

https://support.syncfusion.com/kb/article/3433/how-to-customize-the-captionsummarycell-text-in-wpf-datagrid

after logging with my syncfusion account get message:

Access Denied

You don’t have permission to access this file. The reason may be:

• The incident associated with this file is not tied to the account you used to log in. To Logout use this link
• Your enterprise portal admin has not allowed you to access other portal users’ incidents. Ask admin to change the support visibility in their Syncfusion profile 

How can I download this file?

Thanks.

[Manikanda Akash Munisamy]

Hi GIANFRANCO CARROZZINO,

Thank you for reaching out again regarding this KB sample. We noticed that you have created a new ticket for the same issue that we are already addressing in another ticket. To avoid any confusion and to streamline our communication, please follow up on the existing ticket #189204 for further updates.

We appreciate your understanding and cooperation.

Regards,

Manikanda Akash