Cannot enter minus sign on Samsung S20 devices.

[David Speak]

Hi,

I cannot enter the minus sign on a physical Samsung device - anyone know what;s wrong?

Using VS2022 latest, testing on a Samsung S20 …

The numeric keyboard is shown correctly when using a SfNumericEntry control, and when using a Maui Entry control with keyboard set to numeric.

On the Entry control, when on the first character, I can single click the combined "." and "-" keyboard button and the control has a decimal point. A double click changes it to a minus sign so I can enter negative numbers. 

On the SfNumericEntry control, when on the first character, I can single click the combined "." and "-" keyboard button and the control has a decimal point. A double click does not change to a minus sign so I cannot enter negative numbers.

            <Label Text="Maui Entry: can enter -1 OK"/>

            <Entry Keyboard="Numeric"/>

            <Label Text="SfNumericEntry: cannot enter -1 ??"/>

            <editors:SfNumericEntry />

I've attached a simple sample and screenshot for your info.

If it works with a Maui Entry control, shouldn't it work with a SfNumericControl ?

TIA,

David.

Attachment: MauiApp6_91afc053.zip

[Prithis Iyyappan]

Hi David Speak,

 

Thank you for your patience.

 

We have reviewed your query based on the provided information and have been able to reproduce the reported issue "Cannot enter minus sign initially in SfNumericEntry on Samsung device" at our end. We have logged a bug report for this. You can track the status of the bug through the feedback link provided below.

 

Feedback: Feedback - 54949

 

We will share a patch for the reported issue on or before May 14, 2024. We appreciate your patience until then.

 

Note: The provided feedback link is private, and you need to log in to view this feedback.

If you have any more specifications or a scenario to be tested, you can add them as a comment in the portal.

 

Disclaimer: “Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization.”

 

Regards,

Prithis I

[Prithis Iyyappan]

Hi David Speak,

 

Thank you for your patience.

 

We have fixed the reported issue of "Cannot enter minus sign initially in SfNumericEntry on Samsung device" at our source. At present, the latest custom patch has been created for version 25.2.4. We have attached the NuGet file for your convenience.

 

Please note that we have created this patch for version 25.2.4 specifically to resolve the issue reported in this ticket. If you have received other patches for the same version for other products, please apply all patches in the order received.

 

Please clear the NuGet cache, before using the latest one and please refer to the below link for this

How to clear NuGet cache?

 

Please refer to the below KB to install the custom NuGet on a local machine,

How to install the MAUI custom NuGet in the Windows machine?

 

This fix will be included in our upcoming weekly release on May 28, 2024. We will notify you once NuGet is released and appreciate your understanding and patience until that time.

 

Disclaimer: The inclusion of this solution in the weekly release may change due to other factors, including but not limited to QA checks and work reprioritization.

 

Root cause and resolution:

 

Root Cause: This issue stemmed from the fact that the validation performed in the SfNumericEntry doesn't fit the Negative rendering in the Samsung devices. 

 

Resolution: We have fixed this issue by implementing new logic especially to meet the validation scenarios of SfNumericEntry in the Samsung devices. 

 

Please don't hesitate to reach out if you have any concerns or questions.

 

Regards,

Prithis I

Attachment: Syncfusion.Maui.Inputs.25.2.4_f00e78d3.zip

[Prithis Iyyappan]

Hi David Speak,

 

Sorry for the inconvenience.

 

We regret to inform you that the testing for the provided fix is still in progress. So the fix will be included in our upcoming weekly release on June 04, 2024. In the meantime, we suggest you use the provided patch to address this issue. We appreciate your understanding and patience until that time.

 

Regards,

Prithis I.

[Prithis Iyyappan]

Hi David Speak,

 

We have included the fix for the reported issue "Cannot enter minus sign initially in SfNumericEntry on Samsung device" in our latest weekly NuGet release v25.2.7 which is available for download (NuGet). We thank you for your support and appreciate your patience in waiting for this update. Please get in touch with us if you require any further assistance.

 

Regards,

Prithis I.