Weird behaviour in SfAutoComplete on Samsung

[Giang Ngô Huong]

I encountered this issue while using your application on Samsung devices. The issue arises when entering information via the keyboard; the input does not immediately display, requiring a "back" action on the phone to trigger the display of the entered information. Notably, this problem is specific to Samsung devices, as I have tested the application on Realme, Itel, and Pixel (virtual device) phones, where the functionality works flawlessly.

To provide additional context, I attempted to address the issue by testing variations such as binding a smaller suggestion list and even disabling the suggestion feature altogether. However, none of these adjustments resolved the abnormal behavior on the Samsung devices I tested.

Here is the relevant code snippet:

<editors:SfAutocomplete Margin="10, 0, 10, -8"

                        BackgroundColor="White"

                        IsClearButtonVisible="True"

                        x:Name="InputWord"

                        Text="{Binding InputWord.word, Mode=TwoWay}"

                        ItemsSource="{Binding TheList}"

                        Placeholder="{Binding Count}"

                        DisplayMemberPath="TheSuggest"

                        TextMemberPath="TheSuggest"

                        TextSearchMode="Contains"

                        FontFamily="PatrickHand"

                        FontSize="24"

                        MaxDropDownHeight="300"

                        ClearButtonIconColor="#333A57" />

Thank you for your attention to this matter.

[AhamedAliNishad JahirHussain]

Hi Giang ,

 

We have reviewed your query. Based on the provided code snippet, we have created a sample. However, we were unable to reproduce the reported issue on the Samsung S21 FE. We have attached the tested sample and video for your reference. Could you please send your reproducing sample and a video? This will help us investigate the issue more effectively and provide a prompt solution.

 

Please review the attached example and make any necessary modifications to reproduce the problem. Afterward, kindly forward the sample to us, enabling a more thorough investigation.

 

Additionally, could you please provide the specific details of the Samsung device you have tested? Also, let us know if there are any specific language or culture settings enabled on your Samsung device.

 

Tested device: Samsung S21 FE (Android 14)

 

Regards,

Ahamed Ali Nishad.

Attachment: SfAutoComplete_(3)_2d72de01.zip

[Giang Ngô Huong]

I appreciate your response, and I apologize for not getting back to you sooner. I have identified the issue regarding the keyboard language. The keyboard language I was using previously was Vietnamese, and the problem was resolved when I switched to English for my keyboard. Since my project is primarily in English, this adjustment did not pose a significant impact, and I have decided to continue using SfAutoComplete in this project.

Once again, thank you so much for your assistance.

[Preethi Rajakandham]

Hi Giang,

You're welcome. Please let us know if you require any further assistance on this, we will be happy to assist you. 

Regards,

Preethi R