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DocumentEditor the bullet points in generated PDF file are not same as in original document

Hello,

We are using Syncfusion's DocumentEditor component v. 23.1.40

We have noticed that the bullet points in generated pdf file from DocumentEditor is not the same in its original document. The same is happening on the latest version of DocumentEditor v. 23.2.4.

For your convenience, I have attached screenshots and server side endpoint's sample code written in ASP.NET Core.

Best regards,

Ignacy Mielniczek


Attachment: DocumentEditor_incorrect_bullet_points_in_generated_pdf_9c6fbb15.7z

5 Replies
GS Gayathri Swetha Magesh Syncfusion Team December 5, 2023 04:50 AM UTC

Hi,

After reviewing your inquiry and the provided information, we have a suspicion that the font is not available on your device, which could be causing this problem. Kindly confirm whether the font is installed on your machine. Additionally, we are investigating any other possibilities that might be causing this issue and will provide an update if we discover any other potential causes.


IM Ignacy Mielniczek December 6, 2023 02:49 PM UTC

Hello Gayathri,

Thank you for a quick response.

Could you please tell me which specific fonts do we need to install on our ASP.NET Core side project which runs in docker container? Also could you please deliver us kindly the commands to include in our Dockerfile?

Best regards,

Ignacy Mielniczek


GS Gayathri Swetha Magesh Syncfusion Team December 7, 2023 10:48 AM UTC

Hi Ignacy,

To install the required fonts in the project, we have provided the UG documentation link and a sample project with the fonts already installed. We kindly request you to review this information.

UG documentation: https://help.syncfusion.com/file-formats/docio/faq#how-to-copy-necessary-fonts-to-linux-containers

Sample: https://github.com/SyncfusionExamples/DocIO-Examples/tree/main/FAQs/Copy-fonts-to-linux-containers#how-to-run-this-example

Regards,

Gayathri Swetha



IM Ignacy Mielniczek January 25, 2024 10:30 AM UTC

Hello Gayathri,


Thank you for a quick response. I will install all the necessary fonts to our docker container like shown in the examples which you have sent me above and will let you know how it went for me.


Best regards,

Ignacy Mielniczek 


KM Kavitha Muralitharan Syncfusion Team January 29, 2024 04:58 AM UTC

You're welcome, Ignacy. We will wait to hear from you.


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