The image I selected is not included in the content.

[Hakan AVCI]

The picture is being saved. However, the saved picture cannot be displayed in the content. If I add the image with drag and drop, it is displayed in the content.

This is the link of your project that I took as an example. Offical Document Project

I wonder where am I going wrong.

Video

Attachment: project_db4942b4.zip

[Gunasekar Kuppusamy]

Hi Hakan,

Greetings from Syncfusion support.

We have validated your reported query from our end with your shared sample and video but unfortunately, we were unable to reproduce the issue from our end.

Video reference:

 https://www.syncfusion.com/downloads/support/forum/168838/ze/Video-1746115908

So can you please share if any console errors thrown while inserting the image using the Insert image dialog.

It will be helpful for us to validate and reproduce the issue from our end and assist you at the earliest.

Regards,

Gunasekar

[Hakan AVCI]

I've been working on this for 3 days. I found the cause of the error. If I change the browser language to English instead of Turkish, the problem goes away.

I also encountered this error when using FileManager

Video

[Gunasekar Kuppusamy]

Hi Hakan,

Good day to you.

We are able to reproduce the issue from our end and we have considered “Image is not inserted when use the "Turkish" language” as a bug from our end and logged the report for the same and it will be included in our patch release on 5th October 2021.

You can now track the current status of the report, review the proposed resolution timeline, and contact us for any further inquiries through this link : https://www.syncfusion.com/feedback/28724

Regards,

Gunasekar

[Gunasekar Kuppusamy]

Hi Hakan,

We have checked the File Manager sample with Turkish language in all common browsers by dragging and dropping image files from the Window explorer and by uploading files normally. But we are unable to reproduce the issue. 

 

We have attached a video for your reference: 

https://www.syncfusion.com/downloads/support/directtrac/general/ze/FileManagerVid478572903 

 

Refer to the sample:  

https://www.syncfusion.com/downloads/support/directtrac/general/ze/FileManager-1277127614 

 

Kindly provide the following details so that we can assist you promptly. 

 

1. Package version used in your application.
2. Steps to reproduce the issue in File Manager with a video demonstration.
3. File service provider used in your application.
4. If possible, kindly modify the above sample to reproduce the scenario.

Please revert with the above details to serve you better.

Regards,

Gunasekar

[Hakan AVCI]

I'm sorry my mistake. I got the bug while using filebrowser.

Attachment: qITJiPTsSs_8a840f94.zip

[Gunasekar Kuppusamy]

Hi Hakan,

Thanks for the information.

We can reproduce the RichTextEditor reported issue in both cases you mentioned. We will ensure the fix in all mentioned cases and let you know once it is available.

Regards,

Gunasekar

[Indrajith Srinivasan]

Hi Hakan,  

 

We apologize for the delay, 

 

We are unable to include the bug fix as promised due to its complexity. We will include the fix with our patch release on 12th October 2021. 

 

We appreciate your patience till then.  

  

Regards,  

Indrajith 

[Gunasekar Kuppusamy]

Hi Hakan,

Thanks for the patience.

We have included the fix for the issue  “Image is not inserted when use the "Turkish" language”   with the version “19.3.45”. Can you please upgrade your package version to the latest to resolve the issue from your end?  

  

Release notes: https://ej2.syncfusion.com/aspnetcore/documentation/release-notes/19.3.45/?type=all#richtexteditor 

 

We thank you for your support and appreciate your patience in waiting for this patch release. Please get in touch with us if you would require any further assistance   

   

Regards,  

Gunasekar 

[Hakan AVCI]

Thank you for your bug fix. I have tested. It's working.

[Gunasekar Kuppusamy]

Hi Hakan,

Greetings from Syncfusion support.

Thanks for the update.

We are glad that the provided solution resolved the issue. Please let us know if you need further assistance. 

  

Regards,  

Gunasekar