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PDFViewerServer not working on mobile devices

Hello,

I'm having trouble getting PdfViewerServer working in a Blazor app published to Azure. It works fine from a PC or Mac browser but not from Android or iPhone.

Following advice on this forum I've tried including Pdfium.dll with the project and it didn't make any difference.

Alan


7 Replies
VS Vasugi Sivajothi Syncfusion Team August 10, 2021 01:53 PM UTC

Hi Alan, 
 
Thank you for contacting Syncfusion support. 
 
We suspect that the reported issue “PDFViewerServer not working on mobile devices” may occur due to the reference of an older version in your application. We have already resolved the reported issue in version v19.1.0.64. Please upgrade to that version or the latest version (v19.2.0.51) to resolve the issue on your end. 
 
Kindly try this and let us know if the issue resolves or not. If not, please share the version of the PDF Viewer NuGet and android/IOS version, console error details, and network tab details while loading the PDF Viewer component. And please share the hosting details to proceed further on this. This will be helpful to investigate further and provide the solution at the earliest. 
 
Regards, 
Vasugi. 


AH Alan Hoiland August 10, 2021 03:41 PM UTC

Version 19.2.0.51 seems to be working. Thanks!


VS Vasugi Sivajothi Syncfusion Team August 11, 2021 07:32 AM UTC

Hi Alan, 
 
Thank you for the update. We are glad to know that the issue was resolved.  
 
Regards, 
Vasugi. 


MS Michael Salzlechner February 21, 2023 12:09 AM UTC

Hi


we are using 20.3.0.57



MS Michael Salzlechner replied to Michael Salzlechner February 21, 2023 12:13 AM UTC

looking at it we have the following script reference


<script src=https://cdn.syncfusion.com/blazor/20.1.51/syncfusion-blazor-pdfviewer.min.js type="text/javascript"></script>


not sure why the version number 




MS Michael Salzlechner replied to Vasugi Sivajothi February 22, 2023 01:11 PM UTC

Just to make sure i am the original poster and for us this is not working under 20.3.0.57

we changed the script reference to the local reference but it still is not working under mobile


CK Chinnamunia Karthik Chinna Thambi Syncfusion Team February 23, 2023 10:14 AM UTC

Please find the details.


looking at it we have the following script reference

 

<script src=https://cdn.syncfusion.com/blazor/20.1.51/syncfusion-blazor-pdfviewer.min.js type="text/javascript"></script>

 

not sure why the version number 

 

The version number(20.1.51)  indicates the weekly Release version of the Syncfusion PDFViewer. We update this version in every weekly Release.

 

NOTE: Both client and server-side versions should be same

Just to make sure i am the original poster and for us this is not working under 20.3.0.57

we changed the script reference to the local reference but it still is not working under mobile

 

We were unable to reproduce the reported issue with the provided details. We have shared the sample in which we have tried to reproduce the issue in the below link and also we have shared the video recording for your reference.

 

Sample: https://www.syncfusion.com/downloads/support/directtrac/general/ze/BlazorPdfViewerInsideADialog1879458065.zip

 

Video: https://www.syncfusion.com/downloads/support/directtrac/general/ze/BlazorPdfViewerInsideADialogVideo-1415160491.zip

 

Try this sample and revert to us with the following details, if you have any concerns on this. This will be helpful for us to analyze further and provide the details.

 

  • Modified sample or share the sample in which the issue is reproduced.
  • Code snippet
  • Replicate procedure
  • Share the document

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