Click on table of contents not jumping to right position

[Thomas Stark]

Hello,

when clicking on any entry in the table of contents of the attached pdf the page scrolls up to the top.

The pdf works fine in other viewers and other pdf we created with exactly the same export settings also work.

Any help or fix would be great.

Thanks in advance!

Regards

Thomas

Attachment: 77364_Gesamt_Interaktiv..pdf_ca10f84c.zip

[Vikram Devaraj]

Hi Thomas, 

Greetings from Syncfusion support, 

We were able to reproduce the issue, “Click on table of contents not jumping to right position”. Currently, we are validating this issue and we will update the further details on August 11, 2021. 

Note: while clicking the table of content we can’t face any page scroll up issue. Kindly share the following details to analyze more on this issue and assist you with the better solution   
1.Simple sample. 

2.Replication video/procedure to reproduce the issue.  

Regards, 

Vikram D

[Vikram Devaraj]

Hi Thomas,


Sorry for the inconvenience caused. We are still validating the issue, “Clicking on table of contents not jumping to right position” due to the complexity of the issue. We will update the further details on August  13, 2021.


Regards,
Vikram D  

[Navaneetha Kannan Sudalai Muthu]

Hi Thomas,  

Sorry for the inconvenience caused.  

We are still validating the issue “Click on table of contents not jumping to right position”. The destinations for the table of contents (TOC) in a PDF page must be defined in the PDF file itself. On our analysis, we found that the destinations provided in the PDF file you have shared are null. Because of this, different PDF viewers behave differently. E.g Adobe reader (desktop) and Google Chrome navigate to the correct location of the TOC, whereas Microsoft Edge navigates only to the destination page and not to the exact location within that page.  

So, we are still analyzing how some viewers are navigating to the correct location although the PDF does not contain the destination information. We will update further details on August 17, 2021.  

Best, 

Navaneetha Kannan 

[Vikram Devaraj]

Hi Thomas,   

Sorry for the inconvenience caused. We are still validating the issue, “Click on table of contents not jumping to right position” due to the complexity of the issue. We will update the further details on August 18, 2021.

 

Regards,    

Vikram D

[Vikram Devaraj]

Hi Thomas, 

As we mentioned earlier, the destinations of the TOC (table of contents) are defined as null in the provided PDF document. We also noticed that the other PDF viewers such as Adobe and Chrome are navigating to different locations based on the zoom level. i.e. The location navigated to for a particular TOC is not same in two different zoom levels in Adobe and Chrome.  

We can resolve the issue by navigating to the page of the TOC similar to how Microsoft Edge does. But it is not possible to navigate to the exact location within the destination page as that information is not specified in the PDF file itself. Kindly let us know if it is okay for you, if the TOCs in the PDF navigate to the destination page. 

Regards,
Vikram

[Thomas Stark]

Hello,

thanks so much for your help. I informed my customer to check his pdf and hope he will be able to correct this error.

So you can of course close this issue.

Regards

Thomas

[Vikram Devaraj]

Hi Thomas,

You are most welcome. For any further query or issues please feel free to contact syncfusion support.

Regards,
Vikram