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Zooming malfunction after Chart data binding

Hello everyone,

I am working on an ASP.NET web form project which using a Chart control within an UpdatePanel,
Currently I am facing a problem with Chart zooming function, it's not work normally after I load data to the Chart, please look at my source code attached to this post,



Please help me to solve this problem,
Thank you very much!

P/S: I'm using Syncfusion ASP.NET Web Forms (EJ1) version 18.3.0.35 on Visual Studio 2019 with .NET Framework 4.6, C#,

Attachment: SyncfusionChart_3771d4e.zip

6 Replies 1 reply marked as answer
SM Srihari Muthukaruppan Syncfusion Team October 26, 2020 08:06 AM UTC

Hi Trinh, 
 
Sorry for the delay in response. 
 
We have analysed your query. From that, we would like to let you know that the chart zooming is working fine in the version 18.3.35. Unfortunately, we are unable to reproduce the reported scenario. We have also attached the sample used for testing for your reference. Please find the below screenshot, and sample. 
  
 
Screenshot: 
DataSample1: 
 
DataSample2: 
 
  
If you still face this issue. kindly revert us with the following information which will be more helpful for further analysis and provide you the solution sooner.     
  1. Try to reproduce the reported scenario in the above sample
Regards,  
Srihari M  


TT Trinh Thang Long October 26, 2020 02:07 PM UTC

Dear Srihari,

Thank you very much for your support,

I think it's very strange, I downloaded your project sample and run it on my computer without any modification but the error still appeared, 

Please look at the screen recorded clip I attached here,

Currently I have no idea where is this problem go from, please help me to find the solution,


Thank you very much,

Trinh Thang Long


Attachment: screenrecord_8739c289.zip

DG Durga Gopalakrishnan Syncfusion Team October 28, 2020 03:20 AM UTC

Hi Trinh, 
  
We are checking your reported scenario. We will update the status within two business days(29th October, 2020). We appreciate your patience until then. 
  
Regards, 
Durga G 
  


SM Srihari Muthukaruppan Syncfusion Team October 30, 2020 12:43 PM UTC

Hi Trinh,  
  
Sorry for the delay in response.  
  
We have analysed your query. From that, we suspect the reported scenario may occurs due to browser cache or usage of older version of our chart package. Hence we suggest you to clear your browser cache or upgrade the package to latest version 18.3.35. We have also tested the sample in edge, mozilla and internet explorer browsers. Unfortunately, we are unable to reproduce the reported scenario. We have also attached the sample used for testing for your reference. Please find the below screenshot, and sample.  
   
  
Screenshot:  
   
   
If you still face this issue. we would like to set a web meeting with you to check the reported issue in your side based on your availability, which will be helpful in further analysis and provide you the solution sooner.  
 
Regards,   
Srihari M   


Marked as answer
TT Trinh Thang Long October 30, 2020 01:08 PM UTC

Dear Srihari,

I've cleared the browser cache, and try to run with different browsers (such as Chrome, Firefox, Edge, IE) but still get the same issue,
I've also checked the ASP.NET Web Forms (EJ1) package is latest version 18.3.0.35

I will do a few more investigations and tell you the update later,

Thank you very much,
Trinh Thang Long,

SM Srihari Muthukaruppan Syncfusion Team October 30, 2020 01:35 PM UTC

Hi Trinh, 
 
Thanks for the update. 
 
We will wait until we hear from you. 
 
Let us know if you have any concerns. 
 
Regards, 
Srihari M 


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