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Draw ink is not detected when save in pdf viewer

Hi guys, 

I just want to ask for help because whenever I use draw ink annotation in my vue pdf viewer, the annotations were not detected when I save my pdf file.  

Hoping for your quick response. Thank you.

14 Replies 1 reply marked as answer
AA Akshaya Arivoli Syncfusion Team October 23, 2020 11:06 AM UTC

Hi Shannara, 

Thank you for contacting Syncfusion support. 

 We were unable to reproduce the reported issue in our latest version with the provided details . We have shared the sample which we have tried in the below link, 



Please try it and revert us with more details and the modified sample if you have concerns. These details will be helpful for us to investigate further and assist you better. 

Regards, 
Akshaya  


Marked as answer
SH Shannara October 26, 2020 01:12 AM UTC

I can save the draw ink annotation when I use the download button, but I'm currently using the saveAsBlob function and it does not detect the draw ink annotation.

AA Akshaya Arivoli Syncfusion Team October 26, 2020 11:40 AM UTC

Hi Shannara, 

Thank you for your update. 
 
We were unable to reproduce the reported issue with the provided details. We have also created the sample for the same and shared in the below link,  

Steps we have tried to replicate the issue: 
1.       Draw an ink annotation  
2.       Click on ‘Save As Blob’ 
 
Note: The ink annotation will be preserved in the downloaded document. 

We have also shared the output document obtained in the above sample, 

Please try it and revert us with more details about your issue, modified sample with the replication procedure, if you still further assistance.  
 

Regards, 
Akshaya  


JO John October 31, 2020 02:39 AM UTC

This also does not work in React when using the .saveAsBlob() method.  Some annotations work, and others do not.

Here's some screenshots of this in action.

First, I'm drawing a simple square. When I click save and call .saveAsBlob() you will see that data is properly sent to the server in the shapeAnnotations node of the object. (just-a-square.jpg).

When I refresh, you can see the square ... Then, I draw a bunch of squiggles with the text tool (scribble.jpg) and you'll see that shapeAnnotations the entire post back is completely empty.

We don't have an ability to change this object, from what I can tell. It seems that at random times, lines or arrows also do not always save.

Please advise.

Attachment: Archive_722c0b94.zip

MS Mohan Selvaraj Syncfusion Team November 2, 2020 12:35 PM UTC

Hi Shannara,  

Thank you for your update.  
  
We were unable to reproduce the reported issue with the simple sample. However , We are currently trying to replicate the issue the provided sample and will update the further details on November4th 2020 .In the meanwhile,  Can you please simple video or more steps for replicating the issue in our end. 


Regards, 
Mohan S

AA Akshaya Arivoli Syncfusion Team November 5, 2020 03:49 AM UTC

Hi John, 

We were able to reproduce the issue we will analyze further on this and update you with more details on November 6, 2020.  
 
Regards, 
Akshaya  


AA Akshaya Arivoli Syncfusion Team November 6, 2020 10:50 AM UTC

Hi John 

We are unable to reproduce the reported issue in Our Volume 3 SP1 release. So can you please to update to the latest volume 3 SP1 package(18.3.0.47). Please find the sample link for the same from the below 
 
 
Please try it and revert us with more details about your issue, modified sample with replication procedure if you still have concerns. These details will be helpful for us to investigate further and assost you better. 

Regards, 
Akshaya  


JO John November 16, 2020 05:31 AM UTC

I will be trying this now ... look for more details from that session in a day or two. Thank you

AA Akshaya Arivoli Syncfusion Team November 17, 2020 06:22 AM UTC

  
Hi John, 

Thank you for your update. We will wait to hear from you. 

Regards, 
Akshaya  


AT atul October 27, 2021 12:55 PM UTC

hi ,syncfussion team i have used ej2 asp.net mvc sample pdfviewer,i found a problem draw ink issue , Draw ink is not detected when save in pdf viewer ,


VS Vasugi Sivajothi Syncfusion Team October 28, 2021 12:05 PM UTC

Hi atul, 
 
 
We were able to reproduce the reported issue. Already we have logged this as a defect and the fix for the changes will be included in our upcoming Volume 3 SP release on November 9, 2021, tentatively. You can track the status using the below feedback link. 
 
 
 
Regards, 
Vasugi. 


VS Vasugi Sivajothi Syncfusion Team November 11, 2021 03:44 PM UTC

Hi atul, 
 
Sorry for the inconvenience. The fix for the reported issue was not included in our latest release. However, it will be included in our upcoming weekly Nuget release on November 17, 2021.   
  
    
Regards,    
Vasugi.  


VS Vasugi Sivajothi Syncfusion Team November 18, 2021 02:41 AM UTC

Hi atul,  
 
Sorry for the inconvenience. The fix for the reported issue was not included in our latest release. However, we have shared the custom package for the same. The fix will be included in our upcoming weekly NuGet release on November 24, 2021.      
  
  
Regards, 
Vasugi 


DM Dhivyabharathi Mohan Syncfusion Team November 24, 2021 01:14 PM UTC

Hi Atul, 
 
We have fixed the reported issue and the fix for the reported issue was included in our latest weekly release v19.3.0.55. Kindly upgrade to that version to get the issue resolved.     
     
     
Packages:     
     
Blazor Client      
Blazor Sever     
Service side package        
ASP.NET Core :        
         
ASP.NET MVC:        
  
      
    
 
 
 
Regards, 
Dhivya. 


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