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Syncfusion Feedback

Introducing Live Chat Support

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156460 Jul 28,2020 12:53 PM UTC Jul 28,2020 01:53 PM UTC Announcements 0
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Tags: Announcements
Administrator [Syncfusion]
Asked On July 28, 2020 01:53 PM UTC

As part of our ongoing effort to improve the support experience, Syncfusion Support has introduced a chat option.

You may use this option to get:

  • Live Support: A support engineer will immediately ask for any clarifications required to understand the query properly.
  • Quick Answers: We will try to provide quick answers to simple questions.
  • Complex issues: We will log a support incident on your behalf for complex queries.
  • Live Chat hours: 3:00 AM UTC - 9:00 PM UTC.

This change only affects the new ticket creation process. The process for following up on the existing support tickets remains unchanged. Our goal with this new chat option is to enhance our customers' support experience by reducing resolution time for support tickets. Please note that this service is still in beta. You can also choose to create new support tickets as usual without going through the live chat by logging your inquiries in Direct Trac or our Community Forum.

Regards,

Syncfusion.




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