1. Home
  2. Forum
  3. Report Platform
  4. Exception in production environment
If you became a customer of the Syncfusion� Reporting Platform or the Report Viewer, Report Designer, or Report Writer components before October 2019 and have questions related to those products, you can request support through our forum system. However, please note that this support system is only for existing customers who are still using the Syncfusion� Reporting Platform or its components and not for new customers looking for reporting products from Syncfusion�.

For new customers or those with general reporting questions, we recommend contacting our support team at https://support.boldreports.com/, which is a separate brand created by Syncfusion� for its reporting solutions. Our team will be happy to assist you with any questions you may have.

Thank you for choosing Syncfusion� for your reporting needs.

Exception in production environment

I get the error below if I try to save a new DataSource or access an existing Dataset in the ReportDesigner. This only happens in a production environment but for local deployments everything works fine. Using the .NET Core library of report designer

"Sf_Exception - System.NullReferenceException: Object reference not set to an instance of an object.\n   at Syncfusion.EJ.ReportDesigner.DataProvider.UpdateExtension(IDataExtension extension)\n   at Syncfusion.EJ.ReportDesigner.DataProvider.IsTestConnection()\n   at Syncfusion.EJ.ReportDesigner.Internal.ReportDesignerInternalHelper.ProcessDesigner()"

1 Reply
MS Mahendran Shanmugam Syncfusion Team February 27, 2020 06:18 AM UTC

Hi Isheanesu, 

We have checked the mentioned issue with hosting the designer application in production server and it is working properly at our end. So could you please confirm which datasource(Ex: SQL, WebAPI) are you using to save. Also is this possible to share your application to validate the mentioned problem at our end?. 

Regards, 
Mahendran S. 


Loader.
Up arrow icon