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Server gets down while converting some .DOCX and .PDF files to PDF

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141742 Jan 2,2019 07:39 AM UTC Jan 2,2019 04:39 PM UTC ASP.NET MVC - EJ 2 1
Tags: PDF
Asked On January 2, 2019 07:39 AM UTC

Hello Syncfusion ,

This is Ganesh Divekar and using the licensed Syncfusion toolkit.
Recently, our clients have been facing an issue while converting specific (.DOCX)  and (.PDF) files to the PDF.
Whenever  a User tries to convert these files to the PDF it takes server down (it reaches maximum cpu utilization) and it stops waiting on the highlighted line of code below.

Please find the attached zip file.

DocToPDFConverter converter = new DocToPDFConverter();
pdfDoc = converter.ConvertToPDF(filePath);

Attachment: Files_5c2efb8d.zip

Karthikeyan Chandrasekar [Syncfusion]
Replied On January 2, 2019 04:39 PM UTC

Hi Ganesh, 
We have enhanced the Word to PDF conversion process in our latest version Essential Studio Volume 4, 2018 release ( So, we suggest you to use our latest version ( to resolve the problem at your end and it can be downloaded from the below link:

Please refer the below online sample application which converts the given Word document into PDF using our latest version:
https://mvc.syncfusion.com/demos/web/docio/doctopdf Regards, 


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