Error installing JS2 MVC and Core

[Manolo Capdevila]

Hi,

I've get an error when I try to install the last versión 16.3.0.21

I attach the log

Attachment: Syncfusion_Essential_Studio_16.3.0.21__Web_Installer_20181112113334.log_1f2df4ad.zip

[Kannan]

Hi Manolo, 

 

Sorry for the inconvenience, 

To check the reported installation issue, kindly follow the steps suggested in the below KB article link and send us the zip file which consists of complete Syncfusion Installer logs generated by our tool. It would be helpful for us to analyze the reported issue. 

http://www.syncfusion.com/kb/2331 

Also, follow the below KB and try to install the setup again and let us know whether installation got success.  

https://www.syncfusion.com/kb/5119/how-to-solve-the-preparing-to-install-issue  

 

Regards, 

Kannan 

[Manolo Capdevila]

I try uninstall and install again, but I get an error

So, I attach the gather logs

Attachment: SyncfusionLogs_20181114_085352_8295d84e.7z

[Kannan]

Hi Manolo,

We have created a new incident for this query please follow up that incident for further details.

https://www.syncfusion.com/support/directtrac/incidents

Regards,
Kannan