Unable to log an incident

Question

Hi,Ever since the upgrade to the support dashboard I am unable to log incidents.https://www.syncfusion.com/support/directtrac/incidentsThere is a javascript error which occurs and blocks the submission (some missing element category-section):scrollTop: $("#category-section").position().topOn further investigation there seems to be extra validation which prevents the form from submitting.There are no options under Language and Visual Studio. I'm suspecting these are now required, yet there are no options and this is blocking me from submitting an incident.Please advise. This is frustrating enough trying to report an incident when the incident reporter does not work.Attachment: no_options_available_ff7e706c.zip

Raja Seetharaman · Answer

Hi Malcolm, 

Sorry for the inconvenience,  

Due to some technical problem, you have faced the dropdown issue when select the Category under Visual studio and Languages. Now your problem has been resolved and which is working fine. 

Still if you face the problem, please clear your browser cache and try again. If not resolved then, please share the console details with us. 

Steps to share the console details. 


Press F12, and share the snapshot or   


Right click the mouse and click the inspect element , then click console tab and share the snap.

Let us know, if you have any concern. 
Regards, 
Raja S

Malcolm van Staden · Answer

Hi Raja,I now have values in the dropdowns, but the JS problem persisted (this was a few hours ago). However, I just re-tried, and the JS code has been updated and this issue is now resolved.Thank you

Raja Seetharaman · Answer

Hi Malcolm, 

We are glad that the issue has been resolved and please get back to us if you need any other assistance. 
 
Let us know, if you have any concern. 
 
Regards, 
Raja S