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Error DV0008

Hi,
I have updated to your beta version of 3.1 of the dashboard platform and dashboard doesn't load showing the following error:

System.NullReferenceException: Referencia a objeto no establecida como instancia de un objeto.
   en Syncfusion.DashboardService.DashboardService.DeserializeDashboard(String reportId, String customLanguage, String customCulture)
   en Syncfusion.DashboardService.DashboardService.InitializeControls(String action, String reportId, Object data, Object rangeData, String masterControl, String context, Boolean serverSideCache, Object filterParameters, String modifiedConnectionStrings, String widgets, String token, String customLanguagePath, String customCulture, String currentUser, String itemId, Boolean isPublic, Boolean isWidget, String widgetName, String widgetId)
   en SyncInvokeInitializeControls(Object , Object[] , Object[] )
   en System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   en System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   en System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   en System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc)
   en System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc)
   en System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
   en System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage3(MessageRpc& rpc)
   en System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage2(MessageRpc& rpc)
   en System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
   en System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage1(MessageRpc& rpc)
   en System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

I have changed the files in script, fonts, themes to newer version. I need other steps to update to beta version?
Thanks

1 Reply
PS Prince Solomon Bala Subramani Syncfusion Team June 20, 2018 12:08 PM UTC

Hi Ignacio,   
      
Thanks for Contacting Syncfusion Support.   
  
Could you please ensure whether you have updated the Dashboard Service Properly to the Version 3.1.0.113? 

To identify the service version, find the Error Log available in the following location.   
<Root Folder>\Service\ErrorLog. In the ErrorLog you can see the Service Version.   
  
 
  
If your Service is in older version(V2.3.0.32) host the Service (new application pool) available from the location %localaapdata%\Syncfusion\Dashboard Platform SDK\Service.    
  
Or, refer, to host the service in IIS to follow the below link:   
https://help.syncfusion.com/dashboard-platform/dashboard-sdk/installation-and-deployment#hosting-dashboard-service-in-iis(For this UG, please use the Dashboard Service Location as %localaapdata%\Syncfusion\Dashboard Platform SDK\Service)   
  
Please let us know if you require further assistance on this.  
  
Regards   
Prince Solomon 


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