MaskEdit broken on Android

[Eric Solari]

Mask edit does not work as expected in android. User input does not appear to be validated and placeholder/mask get pushed to the right each time a user inputs a character.

The screenshot below is on a Galaxy Note 8 with Chrome v63.0.3239.111 Android v7.1.1

Broken:

Android v7.1.1 Chrome v63.0.3239.11

Android v7.1.1 Chrome v65.0.3316.0

Android v7.1.1 Firefox v57.0.4

Working

iOS 11.1 v63.0.3239

iOS 11.1 Safari 

Any ideas for a quick fix to android support for this control. Any help would be greatly appreciated. I'll post some more mobile tests as I make them this morning.

Tested with Chrome v63.0.3239.73 on iOS 11.1 and the control is working as expected. Seems to be an issue only on android at this point.

[Eric Solari]

I'm still struggling with a fix for this.  I've tried remote debugging chrome on an android device and I'm not seeing any errors in the developer console log. Any ideas that might point me in the right direction for writing a patch for this. I had to revert to a simple textbox in some production code while I await a fix for this.

[Ashokkumar Balasubramanian]

Hi Eric Solari, 

 

Sorry for the inconvenience caused.  

  

We have validated your query “Mask edit does not work as expected in android device” and confirmed this as a bug in MaskEdit component, which will we be resolved in our Vol 1, 2018 release.  

 

Please let us know if you have any concern on this.   

 

Regards, 

Ashokkumar B. 

[Eric Solari]

When is the Vol 1 2018 release expected to come out? We have this control in production so waiting multiple months for a patch just won't work for us. 

[Piramanayagam Ramakrishnan]

Hi Eric Solari, 

 

The Vol 1 2018 release is expected to be rolled out at the mid of February 2018. Considering your urgency, we have created an incident under your DT account to provide patch. Please follow the incident for further assistance. 

 

https://www.syncfusion.com/account/login 

 

Regards, 

Piramanayagam R 

[Eric Solari]

Thank you very much. Appreciate it.

[Piramanayagam Ramakrishnan]

Hi Eric Solari, 

 

You are most welcome. 

 

Regards, 

Piramanayagam R