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If you became a customer of the Syncfusion� Reporting Platform or the Report Viewer, Report Designer, or Report Writer components before October 2019 and have questions related to those products, you can request support through our forum system. However, please note that this support system is only for existing customers who are still using the Syncfusion� Reporting Platform or its components and not for new customers looking for reporting products from Syncfusion�.

For new customers or those with general reporting questions, we recommend contacting our support team at https://support.boldreports.com/, which is a separate brand created by Syncfusion� for its reporting solutions. Our team will be happy to assist you with any questions you may have.

Thank you for choosing Syncfusion� for your reporting needs.

Unexpected error occurred, please check the stack trace below ;

Hi Support Team, 

I use to get this error every time reopen my report from Report designer ; 

   at Syncfusion.Windows.Reports.Viewer.ReportViewer.UpdateViewLayoutInformations()
   at Syncfusion.Windows.Reports.Viewer.ReportViewer.ProcessReport()
   at Syncfusion.Windows.Reports.Viewer.ReportViewer.<RefreshReport>b__a1(Object sen, DoWorkEventArgs arg)

after reopen Data Source and make selection on use a shared connection then only my report will be able to execute successfully.

May i know any steps while I'm creating the reports that i might be wrong it happend  to all my reports.

Thank You, FYI  I'm a new starter to your products.

1 Reply
VS Vinoth Srinivasan Syncfusion Team November 15, 2017 04:41 PM UTC

Hi Hidzir, 

Thanks for your interest in Syncfusion components. 

A support incident has been created under your account and we request you to login into our Direct Trac support system for further updates on this issue. Our Direct Trac support system can be accessed from the following link: 


Regards, 
Vinoth S. 


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