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Syncfusion Feedback

PdfViewer failed to render pdf file (show white document)

Thread ID:





132304 Aug 25,2017 03:10 AM UTC Oct 6,2017 05:55 AM UTC JavaScript 3
Tags: ejPdfViewer
Asked On August 25, 2017 03:10 AM UTC

Hi. My app is a React app on ASP.Net Core 1.1. I am using syncfusion-javascript 15.3.26 with
It works with pdf files, except the one in attachment. It is showing a white document for this pdf file.

Attachment: cf189f7e134544e4b3453c9a1d0b96ae_537d9e80.zip

Mohan Selvaraj [Syncfusion]
Replied On August 29, 2017 11:37 AM UTC

Hi Nga, 
We confirmed that the issue with “PDF document was rendered as blank page” is a defect, and we have logged a defect report for same. The fix for this issue will be included in our 2017 Volume 4 release, which will be expected to be rolled out by November 2017.  
Mohan S 

Replied On October 5, 2017 07:46 AM UTC


I know that the fix will be available in your 2017 Volumn 4 on November, but if you have made the fix, is it available for me to early download?


Mohan Selvaraj [Syncfusion]
Replied On October 6, 2017 05:55 AM UTC

Hi Nga, 
Thank you for your update.  
A support incident to track the status of this defect has been created under your account. Please log on to our support website to check for further updates  
Please let me know if you have any questions.   
Mohan S 


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