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Word to pdf but some chinese lost

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132210 Aug 21,2017 04:04 AM Aug 23,2017 02:13 AM ASP.NET MVC 3
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Tags: DocIO
tmzl
Asked On August 21, 2017 04:04 AM

Doc to pdf but some chinese lost like Chinese Number,and I have installed Office.


And this is my code.


I‘m not sure whether it is font reason, is there any way to solve it, Thank you!

And I have uploaded the word to the attachment

test.docx


test.pdf



Sethumanikkam Yogendran [Syncfusion]
Replied On August 22, 2017 03:05 AM

Hi Customer,

Thank you for contacting Syncfusion support.

We are unable to reproduce the mentioned “Chinese text lost in Word to PDF conversion” issue with the given details. We have attached the input document with font used and resultant PDF generated at our end and please find it from below link.

http://www.syncfusion.com/downloads/support/forum/132210/ze/DocIO-TestCase596154954.zip

Note: We have tested the reported issue in our latest version “15.3.0.26”. So, kindly ensure the reported issue in this version, and let us know whether the same issue reproduced or not.

If you’re still facing the same issue means, then kindly provide the following details to reproduces the mentioned issue at our end:

     1. Input Word document, and font used.
     2. Resultant PDF.
     3. Product version of Essential Studio.

Please let us know if you have any other questions.

Regards,
Sethumanikkam.Y


tmzl
Replied On August 22, 2017 09:27 PM

Sorry. i use the font but i still have same issue.

I have attached the input document and resultant PDF generated and please find it from below link

https://drive.google.com/file/d/0Bx680LekUQB0Mk9FMFFxbkc2R1U/view?usp=sharing

and the version of Essential Studio is 15.2.0.43 like below pic.



Attachment: test_ee1e7de3.zip

Sethumanikkam Yogendran [Syncfusion]
Replied On August 23, 2017 02:13 AM

Hi Customer,

Thank you for your update.

A support incident to track the status of your query has been created under your account. Please log on to our support website to check for further updates,

https://www.syncfusion.com/account/login

Please let us know if you have any other questions.

Regards,
Sethumanikkam.Y


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