Thanks for contacting Syncfusion Support.
We have checked your query and we need some additional information to achieve your requirement. Could you please share us the following details to find the cause of the issue.
1. Complete Grid code example ( both in server side and client side).
2. Type of dataSource did you have bound to the Grid (whether Remote/Local data).
3. If possible, provide an issue reproducing sample or hosted link.
4. Screenshot/Video to replicate the issue.
The provided information will help us to analyze and provide you the solution as early as possible.
Farveen sulthana T