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Web Data Source Not Getting Updated

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130966 Jun 13,2017 04:39 PM Jun 15,2017 06:31 AM Dashboard Platform 3
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Tags: Dashboard Datasources
Hub
Asked On June 13, 2017 04:39 PM

I followed this tutorial to configure my data agent update:
https://help.syncfusion.com/dashboard-platform/dashboard-designer/extracting-live-data

This is the result:
It's set to update each 1 minute
My data published in database:


[Imgur](http://i.imgur.com/obPm5qB.png)
I'm monitoring, my local WebService (through break point visual studio) and the database created (Data2017xxxx)

My conclusion is that dataAgent is not updating my data because even my VS breakpoint fires or Data2017xxxx is updated.

Please give me some guidance to solve this problem.


Umapathy Shanmugam [Syncfusion]
Replied On June 14, 2017 11:49 AM

Hi Hub, 
 
Thank you for contacting Syncfusion support.  
 
Could you please confirm whether you have DateTime column on the selected table? If yes, we had some known issues with date time column while running schedulers in Data Agent. We will fix it and provide you a custom build on coming Wednesday (21.6.2017).  
 
Otherwise, please share us the following information to investigate the problem further at our end.  
  1. Share scheduler name and  screen shot of Windows Task scheduler window to know the schedule status.
Open task scheduler window in your system and provide the screenshot like below.  
  1. If possible, please make the Webservice URL publicly accessible with dummy/sample data and .sydx file then share it to us  with step-by-step replication procedure. It will help us to diagnose and fix the problem on our side at the earliest.
 
Regards, 
Umapathy S. 


Hub
Replied On June 14, 2017 05:08 PM

No DateTime column


[Imgur](http://i.imgur.com/ZLtIu8r.png)

Scheduler Name:


[Imgur](http://i.imgur.com/wf4nt3Q.png)

Obs: 
The task is not firing. 
If I run it manually, the WebService works but database table becomes empty.


[Imgur](http://i.imgur.com/H3MVBbB.png)

`
Nome do Log:   Application
Fonte:         Application Error
Data:          14/06/2017 15:25:26
Identificação do Evento:1000
Categoria da Tarefa:(100)
Nível:         Erro
Palavras-chave:Clássico
Usuário:       N/D
Computador:    W10SOL
Descrição:
Nome do aplicativo com falha: Syncfusion Dashboard Data Extract Load Tool.exe, versão: 2.2.0.31, carimbo de data/hora: 0x592597fd
Nome do módulo com falha: KERNELBASE.dll, versão: 10.0.14393.1358, carimbo de data/hora: 0x59327ae2
Código de exceção: 0xe0434352
Deslocamento da falha: 0x000da9f2
ID do processo com falha: 0x2b88
Hora de início do aplicativo com falha: 0x01d2e543f319aac7
Caminho do aplicativo com falha: C:\Program Files (x86)\Syncfusion\Dashboard Data Agent\DataAgent\ExtractLoadTool\Syncfusion Dashboard Data Extract Load Tool.exe
Caminho do módulo com falha: C:\Windows\System32\KERNELBASE.dll
ID do Relatório: 42d1f220-0bf3-4a51-89ee-6dc4daa04494
Nome completo do pacote com falha: 
ID do aplicativo relativo ao pacote com falha: 
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-06-14T19:25:26.133892600Z" />
    <EventRecordID>156837</EventRecordID>
    <Channel>Application</Channel>
    <Computer>W10</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Syncfusion Dashboard Data Extract Load Tool.exe</Data>
    <Data>2.2.0.31</Data>
    <Data>592597fd</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.14393.1358</Data>
    <Data>59327ae2</Data>
    <Data>e0434352</Data>
    <Data>000da9f2</Data>
    <Data>2b88</Data>
    <Data>01d2e543f319aac7</Data>
    <Data>C:\Program Files (x86)\Syncfusion\Dashboard Data Agent\DataAgent\ExtractLoadTool\Syncfusion Dashboard Data Extract Load Tool.exe</Data>
    <Data>C:\Windows\System32\KERNELBASE.dll</Data>
    <Data>42d1f220-0bf3-4a51-89ee-6dc4daa04494</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
`
I'm using Microsoft SQL Server 2012 Express LocalDB as data connection.


Attachment: SyncError_c544bf52.zip

Umapathy Shanmugam [Syncfusion]
Replied On June 15, 2017 06:31 AM

Hi Hub, 
 
Thank you for sharing requested details.  
 
We had created a new support incident under your Direct Trac account since the reported query is considered as an issue. Please follow the link below to access your account. 
 
Regards, 
Umapathy S. 


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