We use cookies to give you the best experience on our website. If you continue to browse, then you agree to our privacy policy and cookie policy. (Last updated on: November 16, 2018).
Unfortunately, activation email could not send to your email. Please try again.
Syncfusion Feedback

RTE control crashes when size of page is small / reduced

Thread ID:





128892 Feb 14,2017 05:13 PM UTC Feb 24,2017 05:33 AM UTC JavaScript 3
Tags: ejRTE
Asked On February 14, 2017 05:13 PM UTC


I have problem with RTE control when I open debuging tool in chrome, reduce size of my page and reload page, rendering of rte control crashes with error:

jQuery.Deferred exception: Unable to process binding "ejRTE: function (){return templateEditor }"
Message: Cannot read property 'css' of undefined TypeError: Unable to process binding "ejRTE: function (){return templateEditor }"
Message: Cannot read property 'css' of undefined

Attached example provide code and error image which can help to reproduce the error.


Attachment: Attachment_88ef41fa.zip

Prince Oliver [Syncfusion]
Replied On February 15, 2017 05:07 PM UTC

Hi Milos,  

Thanks for contacting Syncfusion support.  

We tried to reproduce the issue you reported in the attached sample, but we are unable to reproduce the issue. Please provide us with an issue replication procedure or a video demonstrating the issue. This will help us find the root cause and provide solution. 


Replied On February 21, 2017 08:02 AM UTC

Hi Prince,

I attached video which represent crashing rendering RTE on the page when I reduce size of the screen. 
Seems RTE crashes when it does not have enough space. In other case when screen size is bigger everything works fine.

This example shows crashing in chrome, the same can be reproduced in Firefox, I did not test in other browsers.


Attachment: RTECrashing_85c25597.zip

Karthikeyan Viswanathan [Syncfusion]
Replied On February 24, 2017 05:33 AM UTC

Hi Milos,  
 Thanks for contacting Syncfusion support.  
We have created branch incident related this query. Can you please follow up that incident.  
Please find the link:  
Karthikeyan V.  


This post will be permanently deleted. Are you sure you want to continue?

Sorry, An error occured while processing your request. Please try again later.

Please sign in to access our forum

This page will automatically be redirected to the sign-in page in 10 seconds.

Warning Icon You are using an outdated version of Internet Explorer that may not display all features of this and other websites. Upgrade to Internet Explorer 8 or newer for a better experience.Close Icon