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Syncfusion Feedback

Word to PDF conversion - missing highlighting

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127262 Nov 7,2016 01:07 PM UTC Nov 8,2016 09:01 AM UTC WinForms 4
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Tags: DocIO
Jan Bednar
Asked On November 7, 2016 01:07 PM UTC

Good afternoon,

I have a problem with missing highlightning while converting from .docx to .pdf. There is always problem at the end of the sentece or at the end of the line.

I attached the printscreen of the documents in attachment. The .docx screenshot is the file docx.png. The .pdf screenshot is the file pdf.png.

Do you know, how to fix that?

Thank you for your help.

Best regards,
Jan Bednar


Attachment: files_a168625b.zip

Jan Bednar
Replied On November 7, 2016 01:08 PM UTC

Sorry, I uploaded bad file names.

Attachment: files_35d49d4a.zip

Sethumanikkam Yogendran [Syncfusion]
Replied On November 8, 2016 06:23 AM UTC

Hi Customer,

Thank you for contacting Syncfusion support.

We are unable to reproduce the mentioned issue with given details. Kindly provide the following details to reproduces the mentioned issue at our end:

1. Input Word document and resultant PDF document.
2. Code snippet or sample used if any.
3. Product version of Essential Studio.

Please let us know if you have any other questions.

Thanks,
Sethumanikkam.Y


Jan Bednar
Replied On November 8, 2016 06:50 AM UTC

Dear Support,

1. I attached the cut.docx with the highlighted text and cut.pdf with the wrong result.
2. I attached the code.txt with the code I used.
3. Version 14.3.0.49

Thank you for your help!

Best regards,
Jan Bednar

Attachment: files_8d268ac1.zip

Sethumanikkam Yogendran [Syncfusion]
Replied On November 8, 2016 09:01 AM UTC

Hi Customer,

Thank you for your update.

We were able to reproduce the reported issue with highlight missing in Word to PDF conversion and we have forwarded this to our developer for further analysis. A support incident to track the status of this defect has been created under your account. Please log on to our support website to check for further updates

https://www.syncfusion.com/account/login

Please let us know if you have any other questions.

Thanks,
Sethumanikkam.Y


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