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Non-default install location issue

Not sure where to post this to so i posted it to general discussions

Due to low disk space I've installed all samples to my D:\ drive
Now when i click Run Samples in SyncFusion Dashboard, the app doesn't find any samples installed

The error message just says it was an unexpected error and to contact support, but under details i have:

we couldn't find a part of the path 'C:\User\{username}\AppData\Local\Syncfusion\.......... etc

Obviously since i installed all samples elsewhere that path doesn't exist

3 Replies

MS Manivannan Sundararajan Syncfusion Team September 19, 2016 11:33 AM UTC

Hi Luis,

We are sorry for the inconvenience.

In order to check the reported issue at our end, please share us the following details. It would be much helpful for us to resolve the reported issue at our end.

1. Please follow the steps suggested in the following KB article link and send us the zip file which consists of complete Syncfusion Installer logs generated by our tool.


2. Screen shot of the error.

3. Syncfusion platform in which you tried to run the samples.

Manivannan S.

LR Luís Rodrigues September 22, 2016 12:39 PM UTC

Here you are

the rar file contains 3 files

Dashboard.jog shows the button i press to run local samples
error jpg shows what happens when i press that button
and the zip is teh result of runing GatherLogs.exe

Attachment: error_cf3cc4e0.rar

SM Sugapriya Mariappan Syncfusion Team September 23, 2016 08:39 AM UTC

Hi Luis,

Please check the incident which was created under your direct-trac account for further follow-up


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