Windows Server 2012 setup

[Vance Sankar]

Good Day, 

I am currently facing a problem of not gaining access to to view the dashboard on a remote Windows Server. it works locally on the machine but not remotely.

 

followed the instructions on this page

http://help.syncfusion.com/dashboard-platform/dashboard-sdk/installation-and-deployment

is there anything that is missing which i failed to do.

Attachment: dashboard_90f33607.zip

[Nigin Raj E.C]

Hi Hemraj,
    The error shown is due to invalid file location path or due to file access permission issues. Could you please ensure whether the dashboard you are pointing to is present in the Online Server.
Regards,
Nigin Raj E C

[Vance Sankar]

Yes the dashboard work when testing locally on the machine (i.e localhost:8000). It do not work when I try to visit the site outside (i.e. ExternalIP:8000). Even when i run "SyncfusionDashboardServiceInstaller-IIS.exe" and enter a port it doesn't work. 

[Vance Sankar]

Do i require a license key to achieve this.

[Nigin Raj E.C]

Hi Hemraj,   

     The service installation has been successful on your server. The error message that you have shared with us is due to file not found exception. Please check whether the given SYDX path is correct on your server and ensure that the file is accessible. We have created an incident to rectify this issue quickly. Please communicate further through the incident.  

 https://www.syncfusion.com/support/directtrac/incidents 

  

Regards,   

Nigin Raj E C   

[Vance Sankar]

Thanks for the assistance. The error was due to the file path.

[Nigin Raj E.C]

Hi Hemraj,
   Thank you for your reply. We are glad that the issue is rectified.
Regards,
Nigin Raj E C