We use cookies to give you the best experience on our website. If you continue to browse, then you agree to our privacy policy and cookie policy.
Unfortunately, activation email could not send to your email. Please try again.

Cannot install version 4 : Setup has been cancelled or has encountered an error...

Thread ID:

Created:

Updated:

Platform:

Replies:

123471 Mar 18,2016 05:57 PM Apr 1,2016 03:11 AM General Discussion 3
loading
Tags: General Discussion
test
Asked On March 18, 2016 05:57 PM

Hi,

I cannot install Metro Studio 4, because of this popup message (attached file).

I tried on 2 different computers without success.

Any idea ?

Attachment: Image_2_b6ccd772.zip

Manivannan Sundararajan [Syncfusion]
Replied On March 21, 2016 03:11 AM

Hi Test,

We are sorry for the inconvenience.

We are unable to reproduce the reported installation issue at our end. We are able to install the Metro Studio v4.0.1.1 setup successfully.

We suspect that reported issue occurred due to previous setup uninstallation was not done properly. So, please follow the Windows Clean up steps suggested in the following KB article link and uninstall the previously installed Metro Studio.

https://www.syncfusion.com/kb/5119  

After uninstalling the previously installed Metro studio, please install the version v4.0.1.1 of Metro studio again.

If you still face the same issue, please share us the below mentioned details which will help us to investigate the reported installation issue further.
1. OS language detail.
2. OS bit information.
3. MetroStudio.log file. You can find the MetroStudio.log file from temp location( Start ->Run->%temp%->OK).

Regards,
Manivannan S.

test
Replied On March 31, 2016 02:55 PM

Thank you very much, it worked after cleaning the old installation with Microsoft Clean Up !

Manivannan Sundararajan [Syncfusion]
Replied On April 1, 2016 03:11 AM

Hi Test,

Thanks for your update.

We are glad to know that the reported issue has been resolved at your end.

Please get back to us if you face any further issues.

Regards,
Manivannan S.

CONFIRMATION

This post will be permanently deleted. Are you sure you want to continue?

Sorry, An error occured while processing your request. Please try again later.

You are using an outdated version of Internet Explorer that may not display all features of this and other websites. Upgrade to Internet Explorer 8 or newer for a better experience.

;