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Cannot install version 4 : Setup has been cancelled or has encountered an error...

Thread ID:





123471 Mar 18,2016 09:57 PM UTC Apr 1,2016 07:11 AM UTC General Discussion 3
Tags: General Discussion
Asked On March 18, 2016 09:57 PM UTC


I cannot install Metro Studio 4, because of this popup message (attached file).

I tried on 2 different computers without success.

Any idea ?

Attachment: Image_2_b6ccd772.zip

Manivannan Sundararajan [Syncfusion]
Replied On March 21, 2016 07:11 AM UTC

Hi Test,

We are sorry for the inconvenience.

We are unable to reproduce the reported installation issue at our end. We are able to install the Metro Studio v4.0.1.1 setup successfully.

We suspect that reported issue occurred due to previous setup uninstallation was not done properly. So, please follow the Windows Clean up steps suggested in the following KB article link and uninstall the previously installed Metro Studio.


After uninstalling the previously installed Metro studio, please install the version v4.0.1.1 of Metro studio again.

If you still face the same issue, please share us the below mentioned details which will help us to investigate the reported installation issue further.
1. OS language detail.
2. OS bit information.
3. MetroStudio.log file. You can find the MetroStudio.log file from temp location( Start ->Run->%temp%->OK).

Manivannan S.

Replied On March 31, 2016 06:55 PM UTC

Thank you very much, it worked after cleaning the old installation with Microsoft Clean Up !

Manivannan Sundararajan [Syncfusion]
Replied On April 1, 2016 07:11 AM UTC

Hi Test,

Thanks for your update.

We are glad to know that the reported issue has been resolved at your end.

Please get back to us if you face any further issues.

Manivannan S.


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