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Issue with Slow Drag from SymbolPalette to Diagram

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119185 May 19,2015 01:13 PM May 20,2015 06:36 AM ASP.NET MVC 2
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Tags: Diagram
Ryan Obbink
Asked On May 19, 2015 01:13 PM

I have an issue where the speed of the drag affects if the node gets dropped onto the diagram or not.  When quickly dragging the nodes from symbolpalette to diagram, the node is responsive and drops successfully.  When slowly dragging, the event never gets picked up and releasing the mouse button the node will disappear.  Are you guys seeing this on your side?


Thanks.

-Ryan

Ryan Obbink
Replied On May 19, 2015 02:00 PM

Ok, found something else out.  Setting the PreviewOffset for the SymbolPalette causes this.  If you have the PreviewOffset selection within the boundaries of the nodes width/height, it will cause this.  If you drag fast enough the mouse cursor leaves the boundaries, capturing the node for the diagram.  If you have the PreviewOffset at 0,0 or somewhere outside, it defaults to outside the right corner of the node.

Shyam G [Syncfusion]
Replied On May 20, 2015 06:36 AM

Hi Ryan

Thanks for using Syncfusion products.

We are able to reproduce the reported issue at our end and logged a report on this. Also we have created a support incident under your account to track the status of this issue.

Please log on to our support website to check for further updates.

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents

Please let me know if you have any questions.

Regards,
Shyam G

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