License Management

[Stefano Enrico]

Hi, 

I have installed Essential Studio 12.3.0.36. After I have updated to version 12.4.0.24 and then to 12.4.0.30.

In license manager are assigned 3 licenses to my user, while only 1 is used. Can I (or my administrator) change this number to 1? How?

We've tried changing the number in the grid on license manager, but when I save the row the licenses number is restored to the previous number.

Thanks

Stefano

[Udhaya Bala Muthuveerapandian]

Hi Stefano,

We regret for the inconvenience caused.

We are analyzing the reported issue from our side. We will update you with details on Feb 11^th, 2015.

Please let us know if you need more assistance on this.

Regards,

Udhaya Bala. M

[Udhaya Bala Muthuveerapandian]

Hi Stefano,

We were able to reproduce the problem and have logged defect report regarding this. A support incident to track the status of this defect has been created under your account. Please log on to our support website to check for further updates.

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents

Please let us know if you have any questions.

Regards,

Udhaya Bala. M