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License Management

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118180 Feb 9,2015 05:33 AM Feb 11,2015 04:09 AM General Discussion 2
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Tags: General Discussion
Stefano Enrico
Asked On February 9, 2015 05:33 AM

Hi, 

I have installed Essential Studio 12.3.0.36. After I have updated to version 12.4.0.24 and then to 12.4.0.30.

In license manager are assigned 3 licenses to my user, while only 1 is used. Can I (or my administrator) change this number to 1? How?
We've tried changing the number in the grid on license manager, but when I save the row the licenses number is restored to the previous number.

Thanks

Stefano

Udhaya Bala Muthuveerapandian [Syncfusion]
Replied On February 10, 2015 07:06 AM

Hi Stefano,

We regret for the inconvenience caused.

We are analyzing the reported issue from our side. We will update you with details on Feb 11th, 2015.

Please let us know if you need more assistance on this.

Regards,

Udhaya Bala. M


Udhaya Bala Muthuveerapandian [Syncfusion]
Replied On February 11, 2015 04:09 AM

Hi Stefano,

We were able to reproduce the problem and have logged defect report regarding this. A support incident to track the status of this defect has been created under your account. Please log on to our support website to check for further updates.

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents

Please let us know if you have any questions.

Regards,

Udhaya Bala. M



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