My name is Eliseo, I tried installing Essential Studio 2014 Vol 1(188.8.131.52), but after I provided the unlock key, I accepted the license agreement, I specified the installation directory and specify the platforms, it does nothing, I waited more than two hours and nothing happens, the status of installation allways mark: "Preparing to Install". What can be happening?
SSSivaguru S Syncfusion Team April 29, 2014 12:40 PM UTC
Sorry for the delay in getting back to you.
Please refer the following Knowledge Base article link to resolve the reported issue.
If suppose the issue still persists,then please refer the following Knowledge Base article link to resolve the reported installation issue.
If you still face the issue, in order to check the reported issue we need your machine configuration and log files which are created by Syncfusion installer from your machine. For that please follow the steps suggested in the following Knowledge Base article link and send us the zip file generated by our tool.