How can I search for a thread / incident with a thread ID?

[doubleo.cbh]

Hello, I am a newbie here. I read a post and it provided the directory "incident #63155". But how can I search the thread with this incident number / thread ID? I have tried but failed to find it. Thank you so much for your time and answer.

[Vadivel Natarajan]

Hi Doubleo,

A forum user is directed to Direct Trac support system with an incident #, when there is a need to provide a fix or add a new feature request as a solution to the problem reported. We cannot share information pertaining to another customer’s incident in a public forum. If you are looking for a specific solution, we recommend you to post the query in detail in the forum and our support team will respond with a solution at the earliest.

Regards,

Vadivel N