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How can I search for a thread / incident with a thread ID?

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116166 Apr 16,2014 09:42 AM UTC Apr 17,2014 11:26 AM UTC General Discussion 1
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Tags: General Discussion
doubleo.cbh
Asked On April 16, 2014 09:42 AM UTC

Hello, I am a newbie here. I read a post and it provided the directory "incident #63155". But how can I search the thread with this incident number / thread ID? I have tried but failed to find it. Thank you so much for your time and answer.

Vadivel N [Syncfusion]
Replied On April 17, 2014 11:26 AM UTC

Hi Doubleo,

A forum user is directed to Direct Trac support system with an incident #, when there is a need to provide a fix or add a new feature request as a solution to the problem reported. We cannot share information pertaining to another customer’s incident in a public forum. If you are looking for a specific solution, we recommend you to post the query in detail in the forum and our support team will respond with a solution at the earliest.

Regards,
Vadivel N


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