Hi Doubleo,
A forum user is directed to Direct Trac support system with an incident #, when there is a need to provide a fix or add a new feature request as a solution to the problem reported. We cannot share information pertaining to another customer’s incident in a public forum. If you are looking for a specific solution, we recommend you to post the query in detail in the forum and our support team will respond with a solution at the earliest.
Regards,
Vadivel N
