SfRichTextBoxAdv not working properly on Surface RT

[Niall]

Hi,

A current project I'm working on requires that Word (Office 2013 .docx) documents get shown within the app.

The App works perfectly fine on x86/x64 machines (using SfRichTextBoxAdv) - but when I go to run same App on my Surface RT tablet (ARM), it shows the first page of the Document (as per normal) but then I can't scroll or interact with it at all (control just appears to be frozen). The documents are only short (3-10 pages) but contain some images etc.  Note that no editing is required - only straight viewing (and control is set to be read only).

Any ideas why this is happening - has this control been tested properly on ARM/RT before?

thanks

Niall

 

 

[Gunasekaran T]

Hi Niall,

Thank you for your interest in Syncfusion products.

Our WinRT SfRichTextBoxAdv control is compatible with ARM machines (Surface RT). Since ARM machines comes with lower configuration compared to x86/x64 machines, loading documents to SfRichTextBoxAdv in ARM machines proportionally takes some fraction of time more than the time taken in x86/x64 machines. If loading documents in SfRichTextBoxAdv remains in progress infinitely for a long time, then this may be a defect in SfRichTextBoxAdv. Could you please provide us the sample application along with the input word document used on your side to reproduce this issue specifically in ARM machines (Surface RT), so that we can analyze further on exact cause of the issue and provide you the appropriate solution?

Please let us know if you have any other questions.

Regards,
Gunasekaran