Hi Dave,
Thank you for your update.
To provide solution for this, we would request you to create a new incident through Direct Trac Support System. You can login to your Direct-Trac account by navigating to the below link. Please use the credentials and password that are provided by our sales team to create an incident.
Direct Trac Support System Link:
http://www.syncfusion.com/account/Logon
Please let us know if you need any further assistance. We would be happy to assist you.
Thanks,
Pauline Bosco K