Trying to zoom into the graph and the webserver loaded up the error page

[Jason Chan]

When I zoomed into the chart, it will take you to the customerror page configured in web.config.

Using Syncfusion version 7.3, running on Windows XP.


Here is the error code found in the log.

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 1/12/2012 1:30:18 PM
Event time (UTC): 1/12/2012 9:30:18 PM
Event ID: 793e5e2b5ade436cbfde77a3d6d3091f
Event sequence: 447
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/w3svc/1/root/XXXApp-2-129708682606718750
Trust level: Full
Application Virtual Path: /WGRWebApp
Application Path: C:\inetpub\wwwroot\XXXapp\
Machine name: XXX333

Process information:
Process ID: 3076
Process name: aspnet_wp.exe
Account name: XXX333\ASPNET

Exception information:
Exception type: ExternalException
Exception message: A generic error occurred in GDI+.

Request information:
Request URL: http://localhost/XXX/Graph.aspx
Request path: /XXX/Graph.aspx
User host address: 127.0.0.1
User:
Is authenticated: False
Authentication Type:
Thread account name: XXX\ASPNET

Thread information:
Thread ID: 7
Thread account name: XXX\ASPNET
Is impersonating: False
Stack trace: at System.Drawing.Graphics.CheckErrorStatus(Int32 status)
at System.Drawing.Graphics.DrawPath(Pen pen, GraphicsPath path)
at Syncfusion.Windows.Forms.Chart.RenderingHelper.DrawCircle(Graphics g, RectangleF bounds, Brush brush, Pen pen)
at Syncfusion.Windows.Forms.Chart.RenderingHelper.DrawPointSymbol(Graphics g, ChartSymbolShape symbolShape, ChartMarker symbolMarker, Size symbolSize, Size symbolOffset, Int32 symbolImageIndex, Brush brush, Pen pen, ChartImageCollection images, PointF pt, Boolean drawMarker)
at Syncfusion.Windows.Forms.Chart.RenderingHelper.DrawPointSymbol(Graphics g, ChartStyleInfo style, PointF pt, Boolean drawMarker)
at Syncfusion.Windows.Forms.Chart.ChartSeriesRenderer.RenderAdornment(Graphics g, ChartStyledPoint point)
at Syncfusion.Windows.Forms.Chart.Renderers.LineRenderer.RenderAdornment(Graphics g, ChartStyledPoint point)
at Syncfusion.Windows.Forms.Chart.ChartSeriesRenderer.RenderAdornments(Graphics g)
at Syncfusion.Windows.Forms.Chart.ChartSeriesCollection.DrawSeries(Graphics g, IChartAreaHost chart)
at Syncfusion.Windows.Forms.Chart.ChartArea.Draw2D(PaintEventArgs e, ChartPaintFlags flags)
at Syncfusion.Windows.Forms.Chart.ChartArea.Draw(PaintEventArgs e, ChartPaintFlags flags)
at Syncfusion.Web.UI.WebControls.Chart.ChartWebArea.Draw(PaintEventArgs e, ChartPaintFlags flags)
at Syncfusion.Web.UI.WebControls.Chart.ChartWebControl._PaintOnBigBitmap(Graphics g, RectangleF clientRect)
at Syncfusion.Web.UI.WebControls.Chart.ChartWebControl.GetOverallImage(SizeF fullSize, Size partSize)
at Syncfusion.Web.UI.WebControls.Chart.ChartWebControl.RenderZoomTable(HtmlTextWriter writer, SizeF viewportSize, Size partSize)
at Syncfusion.Web.UI.WebControls.Chart.ChartWebControl.RenderContents(HtmlTextWriter writer)
at Syncfusion.Web.UI.WebControls.Chart.ChartWebControl.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.Control.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.UpdatePanel.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.Control.Render(HtmlTextWriter writer)
at System.Web.UI.UpdatePanel.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
at System.Web.UI.PageRequestManager.RenderFormCallback(HtmlTextWriter writer, Control containerControl)
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
at System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.HtmlControls.HtmlForm.RenderControl(HtmlTextWriter writer)
at System.Web.UI.HtmlFormWrapper.System.Web.UI.IHtmlForm.RenderControl(HtmlTextWriter writer)
at System.Web.UI.PageRequestManager.RenderPageCallback(HtmlTextWriter writer, Control pageControl)
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.Page.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

[Vijayabharathi K]

Hi Jason,

Thanks for sharing the stack trace details with us.

We are sorry for inconvenience caused. Before we proceed providing you a solution, could you please provide us more information about this issue? Could you please provide us a simple sample or code snippet to reproduce this issue so that we can investigate more on this issue and provide you a solution?

Also, please refer the below chart web online sample link for chart zooming feature.

http://asp.syncfusion.com/sfaspnetsamplebrowser/9.4.0.62/Web/Chart.Web/Samples/4.0/User%20Interaction/ZoomingAndScrolling/CS/ZoomingAndScrolling.aspx

Please let us know if any concerns.

Regards,
Vijayabharathi