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Direct-Trac Incident Creator / Editor Not Working

Thread ID:





101633 Nov 9,2011 05:59 PM UTC Nov 11,2011 06:07 AM UTC General Discussion 3
Tags: General Discussion
Byron Bianco
Asked On November 9, 2011 05:59 PM UTC

When I try to open Direc-Trac I'm receiving the following browser error:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E)
Timestamp: Wed, 9 Nov 2011 18:02:25 UTC

Message: 'Syncfusion' is undefined
Line: 828
Char: 108
Code: 0
URI: http://www.syncfusion.com/support/directtrac/dtnewpost

I'm running IE8 and have tried both compatability mode and non-compatability mode. I have refreshed the browser page, flushed my DNS resolver cache, deleted temporary internet files / cookies, logged out and back in etc, all to no avail.

Byron Bianco
Replied On November 9, 2011 05:59 PM UTC

Additionally it looks like this error is causing the text-box on the page to not work so I can't actually enter anything.

Byron Bianco
Replied On November 9, 2011 06:20 PM UTC

Error is now resolved. I take it there was some maintenance going on?

Karthick R [Syncfusion]
Replied On November 11, 2011 06:07 AM UTC

Hi Byron,

Sorry for the inconvenience caused. Yes we worked on the website maintenance process at that time.



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