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Customer Success for C# Developers Succinctly premier


Ed Freitas

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OVERVIEW

Happy customers are repeat customers. In Customer Success for C# Developers Succinctly, author Ed Freitas frames software developers as an essential part of providing exemplary customer service, whether they’re part of helpdesk staff or experienced team leaders. By looking at how traditional helpdesks are oriented and the resulting behaviors, Freitas proposes a different approach that transforms customer support from a required, yet often neglected department, to one that can generate recurring and new business for your company. Along the way, Freitas demonstrates how incident management can be handled within the applications you deliver, discusses how to convert customers into company evangelists, and examines different tools that can be used for troubleshooting customer issues.

TABLE OF CONTENTS
  • Why Customer Success Matters

  • Incident Management

  • Helpdesk Tactics

  • Reflection to the Rescue

Author

Ed Freitas

Published on

October 03, 2016

Pages

97

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