We use cookies to give you the best experience on our website. If you continue to browse, then you agree to our privacy policy and cookie policy. (Last updated on: August 25, 2022).

Customer Success for C# Developers Succinctly

Ed Freitas

Customer Success for C# Developers Succinctly Free eBook
Free EBook

Succinctly Series On The Go

Download 200+ free ebooks on your phone or tablet and learn about the latest trends in software development.

Happy customers are repeat customers. In Customer Success for C# Developers Succinctly, author Ed Freitas frames software developers as an essential part of providing exemplary customer service, whether they’re part of helpdesk staff or experienced team leaders. By looking at how traditional helpdesks are oriented and the resulting behaviors, Freitas proposes a different approach that transforms customer support from a required, yet often neglected department, to one that can generate recurring and new business for your company. Along the way, Freitas demonstrates how incident management can be handled within the applications you deliver, discusses how to convert customers into company evangelists, and examines different tools that can be used for troubleshooting customer issues.

  • Why Customer Success Matters

  • Incident Management

  • Helpdesk Tactics

  • Reflection to the Rescue



Published on

October 03, 2016




Search more than 200 Ebooks

Looking for something specific? Try our title or author search.

Thank you for downloading Customer Success for C# Developers Succinctly .
Live Chat Icon For mobile
Live Chat Icon