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I cannot read a document with internal signature boxes in Vue PdfViewer.

I have a problem, when I want to view a document with an internal signature box. When I use a pdf reader it does show me the signature boxes along with it, but when I open the document in the PDF VIEWER it does not show me anything.


Attachment: pantallazo_4b6af1b8.zip

6 Replies
CK Chinnamunia Karthik Chinna Thambi Syncfusion Team July 13, 2023 02:01 PM UTC

We suspect that the issue might be a document specific. We kindly request you to load the document in our demo link below. If possible, please try using different documents to see if the issue persists. In case you encounter any problems specific to a particular document, we would appreciate it if you could provide us with a copy of the PDF file for further analysis. Additionally, please provide details about the viewer you are using in which the signature is displayed in the PDF.

 

Demo link: https://ej2.syncfusion.com/vue/demos/#/bootstrap5/pdfviewer/default.html


CE Ceropapel July 27, 2023 07:32 PM UTC

I already loaded the document, the document was created by the C# api to generate signature boxes and sign, these boxes if I can visualize them in the adobe reader but when I load it to the pdfViewer these are not seen and it hides me the signature boxes already signed.




Attachment: Archivo_a2839208.zip

VV Visvesvar Venkatesan Syncfusion Team August 1, 2023 01:27 PM UTC

We were able to reproduce the reported behavior  “Signed signature is not visible in the PDF Viewer” and suspect this to be a defect. We will analyze further on this and update you with more details in two business days.


CE Ceropapel replied to Visvesvar Venkatesan August 1, 2023 04:56 PM UTC

Thanks you very much, looking forward for your answer


CE Ceropapel replied to Visvesvar Venkatesan August 8, 2023 05:19 PM UTC

HelloVisvesvar Venkatesan.

if you could let me know if you have already received a response on the problem I reported, sorry for the inconvenience.


best regards


VV Visvesvar Venkatesan Syncfusion Team August 13, 2023 08:04 PM UTC

Apologies, at the moment, we're unable to display the visual representation of PDF signatures. We've taken note of your feature request and it will be considered for inclusion in volume releases. However, we're unable to provide a precise timeline for when this implementation might occur due to upcoming release schedules.



Kindly find the feedback below to track the status of the feature.



Feedback:  Certain signatures are not rendered in the PDF Viewer | Feature Feedback




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