TreeGrid show "No records to display" after changed datasource (using Freeze + enableCollapseAll)

[Ton That Hung]

Hi Syncfusion,

I'm using the TreeGrid component and the Freeze feature +  load all the rows in a collapsed state when the TreeGrid is rendered for the first time. 
Link sample: https://stackblitz.com/run?file=index.js,data.js

After I changed dataSource, although the dataSource has some data, the tree grid show "No records to display".

Replication Procedure:

1. Click the "Add level 2" button to change dataSource
   

I detected the issue and realized that when I don't use frozen and collapse all features at the same time, the problem doesn't appear.

Is this an issue?

Thanks.

[Shek Mohammed Asiq Abdul Jabbar]

Hi Ton That Hung,

Greetings from Syncfusion support.

We are able to replicate the problem from your shared details(In case of Freeze with EnableCollapseAll) on Initial rendering.

Before confirmed it as issue, we need some more additional details to find the cause of the issue..

1. Confirm whether the issue occurs at initial Render or after changing the datasource.
2. Shared Stackblitz sample is not runnable. Can you please share runnable Stackblitz link.
3. Video demo to replicate the issue.

Based on your details, we will share bug confirmation details.

Regards,

Shek Mohammed Asiq

[Ton That Hung]

Hi Shek,

Thanks for your support.

Sorry I sent the wrong sample link.

1. Issue occurs after changing the dataSource(click the button to change)
2. Sample link: Oju6gf (forked) - StackBlitz
3. Video:  Loom Message - 16 May 2023

Thanks.

[Shek Mohammed Asiq Abdul Jabbar]

Hi Ton That Hung,

On further validation, we have considered the reported issue (“Displaying 'No Records to display' Message when Using Frozen Columns with enableCollapseAll Property ”) as a bug. Thank you for taking the time to report this issue and helping us improve our product. At Syncfusion, we are committed to fixing all validated defects (subject to technological feasibility and Product Development Life Cycle) and will include the fix in our upcoming patch release which is expected to be rolled out on June 07, 2023. Until then we appreciate your patience.

You can now track the current status of your request, review the proposed resolution timeline, and contact us for any further inquiries through the below feedback link, 

Feedback link: https://www.syncfusion.com/feedback/43737/displaying-no-records-to-display-message-when-using-frozen-columns-with 

Note: To view the above feedback, kindly login into your account.

Disclaimer: Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization

Regards,
Shek Mohammed Asiq

[Shek Mohammed Asiq Abdul Jabbar]

Ton That Hung,

We are glad to announce that fix for the issue "Displaying No Records to display Message when Using Frozen Columns with enableCollapseAll Property " has been rolled out in our Nuget release (21.2.9).  So please upgrade to our latest version of Syncfusion package to resolve the reported issue.  Please find the Nuget package for latest fixes and features from below.

Package :
https://www.npmjs.com/package/@syncfusion/ej2-treegrid

Feedback link:
https://www.syncfusion.com/feedback/43737/displaying-no-records-to-display-message-when-using-frozen-columns-with

Please refer to the below release notes,

https://ej2.syncfusion.com/react/documentation/release-notes/21.2.9/?type=all#tree-grid

Kindly get back to us for further assistance.

[Ton That Hung]

Thanks for your quickly supporting.

[Suganya Gopinath]

Hi Ton,

We are glad that the provided solution helped to solve the issue. Please get back to us for further assistance.

We are marking this forum as solved. 

Regards,

Suganya Gopinath.