Syncfusion Control Panel (Essential Studio) don't open

Question

Hi,today I updated Syncfusion from 19.4 to 20.2 on my Work-Client (Windows 10 20H2 in a Win-AD-Network).Used user: local user, the Windows-Predefined-Administrator (normally is this user deactivate)After install, I can't start the Essential Studio Control Panel from start menu, but the process is started (I check the taskmgr).I try this with another local user with admin-privileges: it is going.Is there a bug in exe?For me, only once difference between these two users, Win-Predefined-Administrator has no Internet-Access, the other local-user has this.Have anybody a idea?many greetingsDanielP.S.: sorry my english is not so good :)

Jeyaseelan M · Answer

Hi Daniel,There is no need for an internet connection
for using the Syncfusion Control Panel application, this will work without the internet also.We are investigating the reported issue
with the Win10 20H2 in a Win-AD-Network operating system and provide you with
an update tomorrow (Aug 17th ).Regards,Jeyaseelan M

Jeyaseelan M · Answer

Hi Daniel,

We have been able to reproduce the reported issue, which only occurs on the Win10 20H2 operating system. We will investigate and include a fix in the upcoming 2022 Vol 3 release.

Please launch the Syncfusion control panel in administrator mode right now.

Let us know if you have any concerns about this.

Regards,

Jeyaseelan M

Daniel · Answer

Hi,thanks for reply and thanks a lot for the coming fix :)many greetings from germanyDaniel

Jeyaseelan M · Answer

Hi Daniel,We will include the fix and let you know once 2022 Vol 3 release rolled out.Regards,Jeyaseelan M

Jeyaseelan M · Answer

Hi Daniel,We are investigating the reported issue
with the Win10 20H2 in a Win-AD-Network operating system. Meanwhile, could you
please Kindly share the steps suggested in the below
KB article link and send us the zip file which consists of Syncfusion Installer
logs generated by our tool to check the issue from our side?https://www.syncfusion.com/kb/2331/gather-log-file Regards,Jeyaseelan M

Daniel · Answer

Hi,thanks for reply.Currently I am out of work-office (i have only this issue at my work-client). I will test/run this after came back.I'm not sure if I can run the tool at work, sorry.regards,Daniel

Jeyaseelan M · Answer

Hi Daniel,We need to investigate this issue from our side. So, we need
to know about your machine details.If possible, would you run the tool and kindly share the zip
file that contains the Syncfusion Installer logs with us?If you are unable to run our Gather log tool on your
machine, please share the following information with us so that we can
thoroughly investigate the issue.1. Windows OS version and language details2. List of installed Visual Studio versions.3. Any network specific configuration or security
configuration made to the system?Regards,Jeyaseelan M

Daniel · Answer

i will try gather-log next week.but i have already the main-infos:OS-Version:Win10 20H2 DE-DE with all patches until to august 2022, with eset-antivirusVisual Studio:2022 (desktop dev.)spec-network-config:We have an windows active directory network, with many many GPOs :(

Karthi Ganesh Chandrasekaran · Answer

Hi Daniel,We will investigate the reported issue with the given
information. Meanwhile, could you please share the gather-log file as per your
available time?Regards,  Karthi
Ganesh C.V.

Rachel Gomez · Answer

After the Syncfusion Essential Studio is installed, the Syncfusion ToolBox controls are automatically configured in the Visual Studio. In some cases, the ToolBox is not configured in the Visual Studio ToolBox. The following cases explain how to resolve the ToolBox configuration issues.

When the Syncfusion Essential Studio is installed before installing the Visual Studio, then the Syncfusion controls are not configured automatically. In that case, click the Recheck option located at the bottom of the corresponding version of the Syncfusion Dashboard and then run the Toolbox Installer utility from the Dashboard.

When the Syncfusion Essential Studio is installed after the installation of the Visual Studio and the Syncfusion ToolBox controls are not configured, then the following steps helps resolve the issue.

Close all the Visual Studio Running instances.

Remove the hidden *.tbd files except the toolbox.tbd from the following locations.

Windows XP:

Location: {Drive:}\Documents and Settings\(User name)\Local Settings\Application Data\Microsoft\VisualStudio\{Version}

Example: C:\Documents and Settings\(User name)\Local Settings\Application Data\Microsoft\VisualStudio\10.0

Vista/Windows 7:

Location: {Drive:}\Users\{User name}\AppData\Local\Microsoft\VisualStudio\{Version}

Example: C:\Users\{User name}\AppData\Local\Microsoft\VisualStudio\10.0

To show the hidden items in the Windows XP, Windows Vista, and Windows 7:

Folder properties window and select "Show Hidden files and folder" option.

Location: {Drive:}\Users\{User name}\AppData\Local\Microsoft\VisualStudio\{Version}

Example: C:\Users\{User name}\AppData\Local\Microsoft\VisualStudio\10.0

To show the hidden items in the Windows 8/8.1:

Run the ToolBox Installer utility from the Syncfusion Essential Studio Dashboard.

Toolbox Installer option in Syncfusion Dashboard.

Reopen the Visual Studio Environment.

Now, the Syncfusion ToolBox controls are configured in the Visual Studio ToolBox.

Regards,

Rachel Gomez