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Demos do not work on mobile devices

Hello,

I'm having an issue trying to view the demos on a mobile device (Android 11) in Firefox/Edge/Chrome.

https://ej2.syncfusion.com/aspnetcore/Grid/ContextMenu#/fluent

If I do not have "Desktop site" mode enabled then the demos will not load (menus do not work, can only see loading wheel). If I enable "Desktop site" mode then the demos work as expected. Is this by design?


6 Replies
JC Joseph Christ Nithin Issack Syncfusion Team July 21, 2022 06:41 PM UTC

Hi Paul,


  Greetings from Syncfusion support.


  Currently we are validating your query, we will provide further details on or before 25th July, 2022. We appreciate your patience until then.


Regards,

Joseph I.


JL Joshna Lingala Uthama Reddy Lingala Syncfusion Team July 26, 2022 07:56 AM UTC

Hi Paul,


Sorry for the inconvenience.


We have resolved the issue. Could you please clear cache and open ASP.NET Core demos in your mobile device and check.


Demos: https://ej2.syncfusion.com/aspnetcore/Grid/GridOverview#/fluent


Please get back to us if you have any queries.


Regards,

Joshna L


PA Paul replied to Joshna Lingala Uthama Reddy Lingala July 29, 2022 12:05 PM UTC

Hi there,

They worked for a few days, now both mobile and PC web browser sessions are not loading the demos! Your JavaScript demos are working fine, just the ASP.NET Core ones are broken


JL Joshna Lingala Uthama Reddy Lingala Syncfusion Team August 1, 2022 05:00 PM UTC

Hi Paul,


Thanks for the update.


We have validated the reported issue. Unfortunately, we are unable to replicate the issue. Syncfusion ASP.NET Core Demos are working fine in both desktop mode and mobile mode without any issues. We suspect that the issue might have occurred due to cache. Could you please clear the browser cache and open ASP.NET Core Demos.


If the problem still persists, please share the below details

  1. Share the device details and browser version details.

  2. Share the console error details faced while opening the Demos in browser.


Regards,

Joshna L


PA Paul August 2, 2022 11:10 AM UTC

Thank you for the reply.  It appears that my VPN was causing issues, appologies for the second issue!


JL Joshna Lingala Uthama Reddy Lingala Syncfusion Team August 2, 2022 03:43 PM UTC

Hi Paul,


Thanks for the update.


We are glad to hear that the issue was resolved.


Please get back to us if you need further assistance.


Regards,

Joshna L


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