Degraded pdf render

[Pietro Beccegato]

Using syncfusion_flutter_pdfviewer: ^20.1.61-beta in a flutter web app, pdf appears degraded. As attachment there's the original pdf and a screenshot of pdf rendered into the web app.

Attachment: degraded_pdf_render_4a8ca1b3.zip

[Deepika Ravi]

Hi Pietro Beccegato,

Kindly upgrade to the latest version v20.2.36 to get this issue resolved. Please check with this version and let us know whether the issue has been resolved or not.

Package link: https://pub.dev/packages/syncfusion_flutter_pdfviewer/versions/20.2.36-beta   

Regards,

Deepika Ravi

[Pietro Beccegato]

By first, thank you for your support.

Using v20.2.36, the effect is less noticeable, but it still remains. We have got this trouble, only on one pc, with this specifications:

Computer: HP HP ProBook 450 G8 Notebook PC

CPU: Intel Core i7-1165G7 (Tiger Lake-UP3, B1)

2800 MHz (28.00x100.0) @ 1858 MHz (18.00x103.2)

Motherboard: HP 87E1

BIOS: T70 Ver. 01.09.01, 05/05/2022

Chipset: Intel Tiger Lake-UP3 PCH-LP

Memory: 16384 MBytes @ 1101 MHz, 22-22-22-52

- 8192 MB PC25600 DDR4 SDRAM - Samsung M471A1G44AB0-CWE

- 8192 MB PC25600 DDR4 SDRAM - Samsung M471A1G44AB0-CWE

Graphics: Intel Tiger Lake-UP3 - GT2 Integrated Graphics [Hewlett-Packard]

Intel Iris Xe Graphics, 1024 MB DDR4

Drive: KBG40ZNV512G KIOXIA, 500.1 GB, NVMe

Sound: Intel Tiger Lake-U/Y PCH-LP - cAVS (Audio, Voice, Speech)

Network: Intel Wi-Fi 6 AX201 160MHz

Network: RealTek Semiconductor RTL8168/8111 PCI-E Gigabit Ethernet NIC

OS: Microsoft Windows 11 Professional (x64) Build 22000.778

We have also have tried with differents resolutions and different browsers (Chrome and Edge) but the trouble is always the same.

[Deepika Ravi]

Hi Pietro Beccegato,

We have prepared the sample for the web platform, kindly try this sample and let us know if you are facing the reported issue. The sample can be downloaded from the below link. Please let us know If you are facing the reported issue only on the web platform and also share the issue reproducing steps.

https://www.syncfusion.com/downloads/support/directtrac/general/ze/F~1759461108721212.zip

Regards,

Deepika Ravi

[Pietro Beccegato]

Using your sample project, on my mac it appears fine, but on the windows pc it appears degraded.

Attachment: WhatsApp_Image_20220707_at_09.07.37.jpeg_4f6f7f95.zip

[Deepika Ravi]

Hi Pietro Beccegato,

We have checked the reported issue on our side, but the PDF pages are rendered properly without any degrade. However, we will check the further on this on our end with provided specification and update the details on July 15, 2022.

Regards,

Deepika Ravi

[Deepika Ravi]

Hi Pietro Beccegato,

Sorry for the inconvenience.

We are setting up the environment to check the reported issue and we will update the further details on July 26, 2022.

Regards,

Deepika Ravi

[Deepika Ravi]

Hi Pietro Beccegato,

We have checked the reported issue with provided specification OS, but the PDF pages are rendered properly without any degrade on our side.

Regards,

Deepika Ravi