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DocIO with Chart Issue

Hi,

My company has an application using syncfusion to read docx files, almost files work fine. But there is a docx file which contains chart, syncfusion can't read it. If I remove the chart in this docx file, syncfusion will work fine.

Note: I updated the newest version 20.1.0.52. If I use the older version, it will work fine.

Please provide us with a quick fix for this issue.

Thanks,

Tuong.


Attachment: The issue file contain chart


System.NullReferenceException:

at Syncfusion.OfficeChart.Implementation.NameImpl.get_Columns (Syncfusion.OfficeChart.Portable, Version=20.1200.0.52, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89)

at Syncfusion.OfficeChart.Implementation.Charts.ChartSerieImpl.set_CategoryLabelsIRange (Syncfusion.OfficeChart.Portable, Version=20.1200.0.52, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89)

at Syncfusion.OfficeChart.Implementation.Charts.ChartSerieImpl.Clone (Syncfusion.OfficeChart.Portable, Version=20.1200.0.52, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89)

at Syncfusion.OfficeChart.Implementation.Charts.ChartSeriesCollection.Clone (Syncfusion.OfficeChart.Portable, Version=20.1200.0.52, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89)

at Syncfusion.OfficeChart.Implementation.Charts.ChartImpl.Clone (Syncfusion.OfficeChart.Portable, Version=20.1200.0.52, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89)

at Syncfusion.OfficeChart.Implementation.Charts.ChartImpl.Clone (Syncfusion.OfficeChart.Portable, Version=20.1200.0.52, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89)

at Syncfusion.OfficeChart.Implementation.Charts.ChartImpl.Clone (Syncfusion.OfficeChart.Portable, Version=20.1200.0.52, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89)

at Syncfusion.DocIO.DLS.WChart.CloneImpl (Syncfusion.DocIO.Portable, Version=20.1200.0.52, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89)


14 Replies 1 reply marked as answer
AN Anto Nihil Sahaya Raj Syncfusion Team May 13, 2022 04:08 AM UTC

Hi Tuong,

We have tried to reproduce the reported problem “NullReferenceException throws while read the Docx Word document'” using the given Word document “file-sample_500kB.docx”, but it works properly at our end. For your reference, we have attached the sample application which we tried to reproduce the reported problem at our end.

Note: Please find the input Word document in “Data” folder of above sample location.

Could you please try the same sample application at your end and provide us confirmation whether you are facing issues in this simple sample too.

If the issue is not reproduced using the attached sample application at your end, then could you please modify the attached sample as an issue reproducible sample application and share us. Thereby, we will proceed further to replicate the same problem at our end and will provide you appropriate solution at the earliest.

Regards,
Anto Nihil S


Attachment: ConversionSample_7f2831d6.zip

RH rider huynh May 13, 2022 04:58 AM UTC

Hi @Anto Nihil S.


I reproduced the error, it was on .net core version 3.1 and 6.0, version 2.0 didn't happen,

I also attached the code below could you help me see them


Thanks & Best Regards ,

Rider


Attachment: ConversionSample_7f2831d6_error_60c997a2.zip


AN Anto Nihil Sahaya Raj Syncfusion Team May 13, 2022 07:10 AM UTC

Hi Rider,

We have reproduced the reported issue with "NullReferenceException throws while importing content from one Word document to another" in our end, and we suspect it to be a defect. We will validate this issue and update you with more details on 17th May 2022.

Regards,
Anto Nihil S


RH rider huynh May 16, 2022 02:21 AM UTC

Hi  Anto Nihil S,

Thanks for the help of the team, we will wait for the next update.


Thanks & Best Regards ,

Rider


AN Anto Nihil Sahaya Raj Syncfusion Team May 17, 2022 03:35 PM UTC

Hi Rider,

We have confirmed that reported issue with “NullReferenceException throws while importing content from one Word document to another” is a defect and we have logged a defect report. Since you have been using our weekly release (v20.1.0.52), we will include the fix for this defect in our weekly NuGet release which is estimated to be available on 24th May 2022.

The status of this bug can be tracked through the below link:
https://www.syncfusion.com/feedback/34963/exception-is-thrown-while-importing-content-from-one-word-document-to-another

Disclaimer: “Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization.”

Note: If you require a patch for the reported issue in any of our Essential Studio versions (except weekly release version), then kindly let us know the currently installed version, so that we can provide a patch in that version based on our SLA policy.

Regards,
Anto Nihil S


Marked as answer
TH Tuong Huynh May 23, 2022 02:26 AM UTC

Hi Anto Nihil S,


Has this bug can be fixed yet? We are looking forward to it being fixed in this weekly release ( 24th May 2022)


Thanks & Best Regards ,


Tuong


AN Anto Nihil Sahaya Raj Syncfusion Team May 23, 2022 10:25 AM UTC

Hi Tuong,

Sorry for the inconvenience.


We have not included the fix for this issue in our latest weekly NuGet release on tomorrow. So, we will plan to provide the custom NuGet in the latest version on tomorrow (24th May 2022).


Regards,

Anto Nihil S


AN Anto Nihil Sahaya Raj Syncfusion Team May 24, 2022 11:15 AM UTC

Hi Tuong,

As mentioned earlier, we have prepared custom NuGet for the mentioned issue in the latest version (v20.1.0.57) and it can be downloaded from the below link.
https://www.syncfusion.com/downloads/support/directtrac/general/ze/syncfusion.officechart.net.core.20.1.0.57-1177104552

Note: We have planned to include this fix in our upcoming weekly NuGet release on 31th May 2022 without further delay.

The status of this bug report can be tracked through the below link:
https://www.syncfusion.com/feedback/34963/exception-is-thrown-while-importing-content-from-one-word-document-to-another

Regards,
Anto Nihil S


TH Tuong Huynh May 25, 2022 02:13 AM UTC

Hi Anto Nihil S,


Thanks for the help of the team, we will wait for the next update.


Thanks & Best Regards,

Tuong


TH Tuong Huynh May 26, 2022 11:52 AM UTC

Hi Anto Nihil S ,


I installed the custom NuGet that you provided. For the first time in the project I am working on, the chart works fine. But the second time, I clone a new source (the same code as the first time), then I installed the custom NuGet file, but it still has the chart issue (please refer this image).


I refer to how to install the NuGet file here: https://stackoverflow.com/questions/10240029/how-do-i-install-a-nuget-package-nupkg-file-locally (please refer this image that I install nuget file). 


Please help me to check this custom NuGet file again to make sure it can fix the chart issue. My company has the plan to release the product at the end of this month.


By the way, I have a question: Is there any difference between this custom NuGet file and the weekly NuGet release on 31st May 2022?


Many Thanks & Best Regards,

Tuong



AN Anto Nihil Sahaya Raj Syncfusion Team May 27, 2022 09:54 AM UTC

Hi Tuong,

Thank you for your update.

Regarding - please help me to check this custom NuGet file again to make sure it can fix the chart issue?:

From the given details, the reported problem “NullReferenceException throws while importing content from one Word document to another” is resolved at our end by using the given Custom Nuget. So we have suspected you may not install the Custom Nuget properly.

Please refer to the below KB steps to install the custom NuGet package,

https://www.syncfusion.com/kb/11556/how-to-install-the-customer-patch-nuget-in-windows-machine

Note: Kindly use the same Syncfusion product version like 20.1.0.57 in your application. Because Custom NuGet is prepared for this mentioned version(v20.1.0.57) only.

Regarding-Is there any difference between this custom NuGet file and the weekly NuGet release on 31st May 2022?

No. But you will get more bug fixes in the 31st May 2022 Weekly Nuget release compared to the given Custom Nuget.

Please let us know if you have any other queries.

Regards,
Anto Nihil S


SB Suriya Balamurugan Syncfusion Team May 31, 2022 08:05 AM UTC

Hi Tuong,

As promised earlier, we have included the fix for the reported issue with “NullReferenceException throws while importing content from one Word document to another” in our latest weekly NuGet release (v20.1.0.58).

Please use the below link to download our latest weekly NuGet:
https://www.nuget.org/packages/Syncfusion.DocIO.Net.Core/20.1.0.58

The status of this bug task can be tracked through the below link:
https://www.syncfusion.com/feedback/34963/exception-is-thrown-while-importing-content-from-one-word-document-to-another

Note: We will include this fix in our 2022 Volume 2 main release which will be available in end of June 2022.

Regards,
Suriya Balamurugan.


TH Tuong Huynh replied to Anto Nihil Sahaya Raj May 31, 2022 09:02 AM UTC

The post is very helpful https://www.syncfusion.com/kb/11556/how-to-install-the-customer-patch-nuget-in-windows-machine

This custom NuGet file fixed this bug.


Many thanks,

Tuong


TH Tuong Huynh replied to Suriya Balamurugan May 31, 2022 09:20 AM UTC

Thank you for your update. I upgraded v20.1.0.58 and the bug is fixed.


Many thanks,

Tuong


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