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Search control clear (X) icon does not work

Hi there.

There is a problem with clearing the search control entry by pressing the X at the right.
After many clicks, finally, it clears.
Th behavior is recorded in the video  here...

Syncfusion version : 19.4.0.48 



23 Replies
RS Renjith Singh Rajendran Syncfusion Team February 14, 2022 12:15 PM UTC

Hi Rigakis, 
 
Greetings from Syncfusion support. 
 
We have confirmed the reported query as a bug and logged the defect report “Not able to clear the filtering using clear icon for the same. Thank you for taking the time to report this issue and helping us improve our product. Fix for the defect will be included in our weekly release which is expected to be rolled out by end of February 2022. We will update you once the release is rolled out.      
         
You can now track the current status of your request, review the proposed resolution timeline, and contact us for any further inquiries through this link.  
 
Regards, 
Renjith R 


RI Rigakis February 14, 2022 12:34 PM UTC

Thanks for your support.
I would like to report also that sometimes by clicking the (X) symbol, an error is occured :

System.NullReferenceException

  HResult=0x80004003

  Message=Object reference not set to an instance of an object.

  Source=Syncfusion.Blazor

  StackTrace:

   at Syncfusion.Blazor.Grids.Internal.Filter`1.<RemoveFilterColumnByField>d__89.MoveNext()



RS Renjith Singh Rajendran Syncfusion Team February 15, 2022 11:48 AM UTC

Hi Rigakis, 
 
We have fixed a similar issue in our latest nuget version release(19.4.0.52). So we suggest you to check this scenario by upgrading to our latest version release to overcome the reported problem. 
 
Please get back to us if you need further assistance. 
 
Regards, 
Renjith R 


RI Rigakis February 16, 2022 04:19 AM UTC

Hi there Renjith.

I am very pleased from your immediate response.
Unfortunately the result was disastrous.

I have two grids in the same page, with custom adaptor, retrieving data from an sql server, in paging mode.

With this update, the first grid stopped calling the custom adaptor's ReadAsync.

The second grid calls ReadAsync once, and then it doesn't call it at all on search, so nothing is found allways...

The X symbol, continues not to work.

Turning back to 19.4.0.50 version, functionality resotored as well.



RS Renjith Singh Rajendran Syncfusion Team February 17, 2022 09:35 AM UTC

Hi Rigakis,


Query : the first grid stopped calling the custom adaptor's ReadAsync. The second grid calls ReadAsync once, and then it doesn't call it at all on search, so nothing is found allways...

We are not clear about the exact scenario you are facing the reported problem. We checked this scenario by containing two grids in a same page, the ReadAsync methods of corresponding Grids triggers fine with the sample from our side. We are attaching the sample for your reference, please download and refer the sample from the link below,

Sample : https://www.syncfusion.com/downloads/support/directtrac/general/ze/ServerApp1281259848


If you are still facing difficulties then the following details would be helpful for us to proceed further.


  1. Share a simple issue reproducing sample based on your scenario for us to validate.
  2. Or if possible reproduce the problem with the above attached sample and share with us for further analysis.
  3. Share a video demo showing the replication of the problem you are facing.
  4. Share the details of any exception if any occurred in browser console.
  5. Share the complete grid rendering codes along with model class codes.


The provided information will help us analyze the problem, and provide you a solution as early as possible.


Regards,

Renjith R


RI Rigakis February 18, 2022 02:57 AM UTC

Hi there.

After mutch search I found out that you can reproduce the behaviour by just adding an (even empty) onLoad event to the grids of your example.



Everything breaks down after that.
I repear, only in 19.4.0.52
In 19.4.0.50 everything works fine.

The (X) symbol have the same (wrong)behaviour even in 19.4.0.52


RS Renjith Singh Rajendran Syncfusion Team February 18, 2022 10:19 AM UTC

Hi Rigakis, 

Thanks for sharing the details. 
 
Query 1 : mutch search I found out that you can reproduce the behaviour by just adding an (even empty) onLoad event 
We are currently validating the reported scenario from our side. We will update you further details within two business days. Until then we appreciate your patience. 
 
And we could see that you have contained GridEvents inside GridColumns. We suggest you to ensure to contain the GridEvents component as child for SfGrid. Kindly refer the documentation below, 
 
Query 2 : The (X) symbol have the same (wrong)behaviour even in 19.4.0.52 
We checked this from our side, and we suspect that you might be having same ID property value for two different Grids. We could face the exception only when having same ID property value for two different grids, and clear filtering in OrderID column. We suggest you to check this from your side based on this scenario. If you are having same ID property value, then we suggest you to provide unique ID values for different grids to overcome the reported problem. We are attaching a working sample for your reference, please download and refer the sample from the link below, 
 
Kindly refer the above sample and check this from your side. If you are still facing difficulties then kindly share with us a simple issue reproducing sample based on your scenario for us to validate. 
 
Regards, 
Renjith R 


UH Uwe Hein replied to Renjith Singh Rajendran February 20, 2022 07:15 PM UTC

Hi Renjith R,

I can confirm this behavior. I think it has nothing to do with missing Ids. I only have one grid. It does not happen to all fields - only on the first one in the video. (Order does not matter). If I clear the filter field manually everything is OK. As soon as I use the X to clear this field the error happens - see attached video.

Version: 19.4.0.52 / Win 10 German / Visual Studio 2022 Community

regards

Uwe


Attachment: Grid_Error_20022022_145000_caa3bcf7.zip


UH Uwe Hein replied to Renjith Singh Rajendran February 20, 2022 07:34 PM UTC

Hi Renjith R,

  did some further testing ... Changed 

Snippet
<GridColumn Field=@nameof(KaoaInfo.Sch_FullName) HeaderText="Schüler Name" AutoFit="true"></GridColumn>

to

Snippet
<GridColumn Field=@nameof(KaoaInfo.SchFullName) HeaderText="Schüler Name" AutoFit="true"></GridColumn>

and the error is gone. Maybe you check into this direction ..

  regards

      Uwe



RS Renjith Singh Rajendran Syncfusion Team February 21, 2022 01:51 PM UTC

Hi Rigakis, 
 
Query 1 : When enabling load event (only in 19.4.0.52 version) the control never calls ReadAsync. 
We have considered a bug related to CustomAdaptor occurred in 19.4.0.52 patch release. We have fixed the issue internally and the fix for this issue will be included in our upcoming patch release which is expected to be rolled out on or before February 23, 2022. We suggest you to check this scenario once the release is rolled out. Until then we appreciate your patience.  
 
Query 2 : The (X) for the searching box is behaving badly in all versions. 
We have checked the video and we could see that you are facing “Not able to clear the filtering using clear icon”. We have already shared bug report for this issue “Not able to clear the filtering using clear icon” in our previous update. This is expected to be fixed in our upcoming patch release to be rolled out by the end of February 2022. 
 
Regards, 
Renjith R 


RS Renjith Singh Rajendran Syncfusion Team February 21, 2022 01:52 PM UTC

Hi Uwe, 

We have confirmed this as an issue and logged the defect report “Exception occur when clear filtering for columns with Field name having underscore for the same. Thank you for taking time to report this issue and helping us improve our product. At Syncfusion, we are committed to fixing all validated defects (subject to technological feasibility and Product Development Life Cycle) and including the fix in our upcoming weekly patch release which is expected to be rolled out by the mid of March 2022. 
         
You can now track the current status of your request, review the proposed resolution timeline, and contact us for any further inquiries through this link.         

Regards, 
Renjith R 


RI Rigakis replied to Renjith Singh Rajendran February 21, 2022 04:11 PM UTC

Hi there.


I'm sending you a video to confirm the behavior, here...

It’s the code you sent to me.

I’m REMing the second grid. It has nothing to do with it.

When enabling load event (only in 19.4.0.52 version) the control never calls ReadAsync.

The (X) for the searching box is behaving badly in all versions.



RS Renjith Singh Rajendran Syncfusion Team February 23, 2022 09:31 AM UTC

Hi Rigakis, 
 
Query  : When enabling load event (only in 19.4.0.52 version) the control never calls ReadAsync. 
We have resolved the issue in our latest nuget release version(19.4.0.53). We suggest you to check this scenario by upgrading to our latest version to overcome the reported problem. 
 
Kindly check this from your side with our latest version and get back to us if you need further assistance. 
 
Regards, 
Renjith R 
 


RI Rigakis replied to Renjith Singh Rajendran February 24, 2022 02:40 AM UTC

Hi there.
The problem with the load event has been corrected!
Thank you.
Waiting for the (X) misbehavior solution.



RS Renjith Singh Rajendran Syncfusion Team February 24, 2022 06:08 AM UTC

Hi Rigakis, 
 
Thanks for your update. Please follow up on the feedback link for future updates regarding this issue, 
 
Regards, 
Renjith R 


RI Rigakis replied to Renjith Singh Rajendran February 24, 2022 12:45 PM UTC

Unfortunately, the link you gave to me is not working (for me)

  


RS Renjith Singh Rajendran Syncfusion Team February 25, 2022 11:33 AM UTC

Hi Rigakis, 
 
Sorry for the inconvenience. We have enabled permission, please check the link now. 
 
Regards, 
Renjith R 



RI Rigakis March 6, 2022 02:32 AM UTC

Hi there. 
I have received an email saying, 

"We are glad to announce that, we have included fix for the “Not able to clear the filtering using clear icon” in our release(19.4.0.54).  " (i Cannot find this reply in here) 

Unfortunately, it doesn't work either in this version.
It would also be more user friendly if the x symbol was permanently showing for all search boxes or (even better) for the boxes that have a filter applied.
This way it would not need two clicks for every box to clear it.




RS Renjith Singh Rajendran Syncfusion Team March 7, 2022 11:12 AM UTC

Hi Rigakis, 
 
Sorry for the inconvenience caused. 
 
Due to some unforeseen circumstances, we could not include the reported issue in our latest release. We have planned to include this in our upcoming weekly patch release which is expected to be rolled out by the end of March, 2022. 
  
Until then we appreciate your patience. Please follow up on the above feedback link for future updates on this issue. 
  
Regards,  
Renjith R 
 


RI Rigakis April 16, 2022 08:26 PM UTC

Hello there.
Any news for the specific problem?


RS Renjith Singh Rajendran Syncfusion Team April 18, 2022 09:01 AM UTC

Hi Rigakis,


Sorry for the inconvenience.


Due to some complexities we could not include the fix for this issue in our latest nuget release. This is expected to be rolled out in our upcoming release planned to be rolled out on April 26, 2022.


Until then we appreciate your patience.


Regards,

Renjith R


RI Rigakis May 15, 2022 11:22 AM UTC

This is fixed in latest version 20.1.0.55

Thanx a lot!!!


RS Renjith Singh Rajendran Syncfusion Team May 16, 2022 05:52 AM UTC

Hi Rigakis,


Thanks for your update. We are glad to hear that the reported issue is resolved. Please get back to us if you need further assistance.


Regards,

Renjith R


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