SfPdfViewer - Empty pages when printing some pdf files

[Thomas Stark]

Hello,

did anyone have problems printing pdf files on Windows Desktop withSfPdfViewer?

With some pdf files, when choosing the print button the print dialog appears as usual und even all pages are shown correctly in the preview, but when printing or printing to pdf only a few pages are printed and all remaining pages are blank.

I have encountered the same behavior on several different computers.

Is anyone having an idea what could cause and solve this issue?

I hav attached a sample pdf where only the first few pages are printed.

Thanks for any help.

Thomas

Attachment: 40_file_2020.pdf_6eb68bee.zip

[Ashokkumar Viswanathan]

Hi Thomas,   

 

Greetings from Syncfusion support, 

 

We are able to reproduce the issue “PDF pages are not printed properly for a particular PDF document”. Currently, we will validating the issue and the validation details will be updated on September 23^rd , 2020.   

 

Regards, 

Ashok Kumar Viswanathan. 

[Ashokkumar Viswanathan]

Hi Thomas, 

  

We have confirmed that the issue “PDF pages are not printed properly for a particular PDF document” is a defect and logged a defect report for this issue. The patch for this issue will be delivered on October 14^th , 2020. 

 

Please find the feedback link below, 

https://www.syncfusion.com/feedback/18172/pdf-pages-are-not-printed-properly-for-a-particular-pdf-document 

  

Regards, 

Ashok Kumar Viswanathan. 

[Ashokkumar Viswanathan]

Hi Thomas, 
 
The issue with “PDF pages are not printed properly for a particular PDF document” has been fixed and the patch for this fix can be downloaded from the following location.    

  

NuGet:  

http://syncfusion.com/Installs/support/patch/18.1.0.52/97018/I157998/SyncfusionNuget_18.1.0.52_97018_10142020105109637_I157998.zip  

 

Please find the feedback link below,  

https://www.syncfusion.com/feedback/18172/pdf-pages-are-not-printed-properly-for-a-particular-pdf-document 

 

     
Assembly Version: 18.1.0.52 

 
Disclaimer :  
Please note that we have created this patch for version 18.1.0.52 specifically to resolve the following issue(s) reported in this/the forum. 157998 

 

Note : Kindly follow the steps to clear the NuGet cache and then install patched NuGet to get the issue resolved.   

    

https://www.syncfusion.com/kb/6987/how-to-clear-nuget-cache     

This fix will be included in our 2020 Volume 3 service pack release which will be available in November 2020.   

  

Regards,  

Ashok Kumar Viswanathan.