Unable to scroll Blazor SfPdfViewerServer control iOS

[Sean Hannan]

I'm using the SfPdfViewerServer control in my Blazor app, and it works fine on PC and Android, but on iOS the users are not able to scroll the page inside the control, in whether the hand or cursor mode.

<SfPdfViewerServer @ref="reportPreview" DownloadFileName="report.pdf" EnableDownload="@( !isTrialActive )" EnablePrint="@( !isTrialActive )" EnableAnnotation="false" EnableNavigationToolbar="false" DocumentPath="@reportPreviewData" Height="90%">

        <PdfViewerToolbarSettings ToolbarItems="@reportPreviewToolbarItems" />

</SfPdfViewerServer>

[Sean Hannan]

I'm using Syncfusion.Blazor.PdfViewerServer.Linux version 18.2.0.48 for reference

[Mohan Selvaraj]

 

Hi Sean,   

  

Thank you for using Syncfusion products.   

  

We were unable to reproduce the reported issue in our end with the provided details and for the IOS environment, we need to install the Syncfusion.Blazor.PdfViewerServer.OSX NuGet. Kindly please provide us the below details for further analysis and provide you a better solution on this.      

  

·       Simple sample  

·       Device details  

Regards, 

Mohan S 

[Sean Hannan]

I'm not sure we were on the same page Mohan. I am making a Blazor Server app, deployed onto a Linux server. The user accesses it using a web browser. On Android and PC there is no problem with the control. On iOS, the pdf page refuses to scroll.

Is there anything that I have overlooked that I need to configure or is there a bug that needs to be addressed?

[Akshaya Arivoli]

Hi Sean ,   

Thank you for your update  

We were unable to reproduce the reported issue with the provided details. Can you please try with online demo link   

https://blazor.syncfusion.com/demos/pdf-viewer/default-functionalities?theme=bootstrap4   

And if you are still facing the issue, revert us with device details, these details will be helpful for us to investigate further and assist you better  

Regards,   

Akshaya    

[Sean Hannan]

Hi Syncfusion team,

I'm using a Apple iPad Pro 11, in Safari. The sample page does work.

After an extended period of trial and error, I was able to get scrolling working on the iPad by setting EnableAnnotations="true".

[Akshaya Arivoli]

Hi Sean ,   

  

Thank you for your update.  We are glad to know that the reported issue is resolved.  

Regards, 

Akshaya