Printing Issue with Chrome

Question

Hello Team,While printing a document in chrome, it is printed blurred text but not in Mozilla.

Harini Chellappa · Accepted Answer

Hi Deepak, 

We have checked the reported scenario. We can see a difference printed via chrome and firefox.  

Since Document editor converts canvas as image for printing, its quality is not high and varies for different browsers. To print the document editor content with high quality and to provide cross browser support, you can send the document editor content to server-side and convert it to pdf using DocIO and return the pdf document as base64 string to client-side and open it in print preview window.  
  
For your reference, please download the sample from below link which is in ASP.NET MVC. 
  
https://www.syncfusion.com/downloads/support/directtrac/general/ze/EJ2FileViewer1747528928  

Here is the DocIO documentation on converting word document to PDF. Kindly check it. 
  
https://help.syncfusion.com/file-formats/docio/word-to-pdf 

Regards, 

Harini C

Deepak Jain · Answer

Hello Team,We have implemented pdf conversion, that is fine but in pdf conversion, there are some open bugs which are already mentioned by me in other tickets.Can be enhanced this printing issue itself in offline mode.

Harini Chellappa · Answer

Hi Deepak, 

As mentioned in the last update, we have used canvas for converting the content to image for printing. we have rendered the content in canvas in the best possible ways and its quality varies based on browsers. It is a browsers behavior. For cross browser support, we have shared the work around. 

Regards, 

Harini C