converting docx to PDF, arabic text gets jumbled in converted pdf file.

[Jose Ricardo Montaño]

Hello,

I'm using DocToPDFConverter to convert a word docx to pdf, unfortunately the pdf being generated has the arabic text jumbled, I've attached a sample source docx and sample output when i do this simple call:

          var converter = new DocToPDFConverter();

          var pdfDocument = converter.ConvertToPDF(filePath);

          pdfDocument.Save(pdfFile);

Can anyone help out?

Thanks,

Jose

Attachment: sample_doc_source_and_pdf_output_cd1698a4.7z

[Jose Ricardo Montaño]

I fumbled the naming of the files.. please use these instead.

Attachment: sample_doc_source_and_pdf_output(1)_6b4dae3.7z

[Manikandan Ravichandran]

Hi Jose,

Thank you for contacting Syncfusion support.

We can reproduce the reported Arabic text preservation issue and we are currently working on this implementation. We have planned to include this fix in our 2020 volume 3 Main release which is expected to be available on end of September 2020.

The status of the reported problem can be tracked throw the below feedback link
https://www.syncfusion.com/feedback/15800/support-to-detect-font-from-theme-for-east-asia-fonts

Please let us know if you have any other questions.

Regards,
Manikandan Ravichandran 

[Jose Ricardo Montaño]

Hi Manikandan,

Thanks for the update! However, when i clicked on the link you provided, I got an "Access Denied, This private feedback is not associated with your account" error. What am I missing so I can get access to the link?

Thanks,

Jose

[Manikandan Ravichandran]

Hi Jose,

Thank you for your update and we regret for the inconvenience caused

Now you can access the below feedback link to know more about the reported problem.
https://www.syncfusion.com/feedback/15800/support-to-detect-font-from-theme-for-east-asia-fonts

Please let us know if you have any other questions.

Regards,
Manikandan Ravichandran